Our value proposition is to offer outsourcing solutions to our global clients by leveraging process, domain and people management expertise. We strive to build exceptional customer relationships for you by guaranteeing quality of response. We take ownership of our clients processes and consider ourselves accountable not only for the processes themselves but also the environment in which they are executed.
Our objective is to enable our customers in moving up the risk-reward curve by providing them the benefits of outsourcing while effectively managing and minimizing risks.
31West is all about enhanced business delivered through teamwork and passion.
We offer a ready infrastructure comprising of facilities, connectivity, technology and human resources, which can be leveraged by our clients without having to make capital investments.
We provide tightly integrated multimedia support across all available customer contact channels. As a result, we are able to deliver a seamless customer experience for all end users.
We offer services at a fraction of the price as compared to most US / UK / Europe based contact centers.
Our service offering is very flexible and can easily be scaled up or down as per the changing requirements of our clients over time. This enables our clients to grow their business rapidly without worrying about staffing hassles.
Our people are oriented to be open, fair and uncompromising in their efforts to ensure complete customer satisfaction. We lay special emphasis on integrity because of the trust that our clients place upon us.
Our focus is on building long and meaningful relationships with our clients, and we view ourselves as a strategic extension of their capacity and not as an external agency.
Our aim is to raise customer service to a level that it enables our clients to gain a sustainable competitive advantage.
We offer tier-1, tier-2 & tier-3 level support.