IT Help Desk Services In Highlands Ranch, Colorado

Key Feature

There is a lot of complexity and sensitivity to change in managing IT help desk services. The demand from businesses might rise or fall, depending on the situation. Outsourcing level one IT help desk services makes it easy for businesses to scale up or down operations as needed. An outsourced staff may adapt their focus and resources to suit any company's needs, whether it's experiencing rapid growth or unpredictable problems.

The ability to adapt ensures that resources are never squandered during off-peak times and that there is never a shortage during peak periods. The key goal is to keep things running as efficiently as possible without compromising on anything. In addition, consumers can find a plethora of outsourced partners that offer individualized solutions and services. Now, not only is it feasible to get the proper amount of help at the right moment, but there's also more leeway in how and when you ask for help.

Effective communication is guaranteed at all times, as users can choose between chat, typed messages, or calls based on what works best for them.

The charges for outsourcing IT help desk services in Colorado depends on a number of factors like the number of tickets, nature of support, your IT setup, geographic locations, and the number of users you have.

Primarily there are 3 pricing models:

1. Cost per ticket
2. Cost per user or endpoint
3. Fixed monthly fee per engineer

It’s worth noting that for a small-sized organization, <100 employees, the former 2 plans are a good fit. But for a larger organization, a fixed monthly fee is cost-efficient & simpler to manage. You are also saved from the hassles of unpredictable monthly billing.

As one of the leading outsourced IT help desk company, we offer a simple and flat monthly pricing structure with a fixed monthly fee per engineer. No complex plans, no over-usage fees, no hidden charges, and no surprises! Your monthly bill is consistent. A fixed monthly fee also helps you better manage your IT budget. Our team works like an extension of your internal IT team.

Our outsourced IT help desk cost is dependent on the following factors:

1. Service Coverage Hour: 8 hours/day, 12 hours/day, 24 hours/day
2. Service Coverage Days: Mon-Fri, Mon-Sat, Mon-Sun
3. Support Channels: Email & Tickets, Email & Tickets + Phone Calls
4. Nature of Support: Tier 1, Tier 2

Our tier-1 IT help desk support pricing starts from $1999 /FTE /Month. This is much cheaper than the cost per ticket or endpoint. We also offer attractive discounts based on your monthly billing.

We have experience with all the popular ticketing applications and tools used in the industry. Simply create an account for our team on your tools and we’re good to go. Some popular applications we’ve worked with are:

All our managed IT help desk services are governed by an SLA to meet your internal quality standards and client contracts.

What are your hours of operation for IT support services?

We operate 24/7 (24 hours a day, 7 days a week), including all US holidays. We offer flexible plans to our clients, depending on their business dynamics.

What types of technical issues and inquiries can your IT help desk support?

We offer a wide range of services, like tier 1 & tier 2 IT help desk services, incident management services, service desk management, Windows server administration etc.

How do you ensure the security and confidentiality of our company's information?

We prioritize client data security and system integrity. Our commitment is reflected in our rigorous industry-compliant data security policies. As an additional safety layer, we do not store client data on our systems. Instead, we rely on the client's ITSM, help desk management software, and CRM tools. This approach grants our clients complete control over their systems and data.

How do you measure the success and effectiveness of your IT help desk services?

We hire certified & experienced engineers for our team. We have an internal Quality Audit team that monitors team's performance on daily basis. Additionally, we encourage our clients to run satisfaction surveys for end-user feedback. Monthly review calls are conducted with clients for critical feedback and to discuss scope of improvement.

What is your experience in providing IT help desk support?

31West started in 2002. We have 22+ years of experience in IT help desk services.

Do you offer customizable service level agreements (SLAs)?

Yes, absolutely. We design custom SLAs in close consultation with your team.