31West is a trusted provider of outsourced IT help desk services in Kent, Washington. We help you lower cost and deliver faster resolution for all L1 or Tier-1 issues. Our 22 years of domain experience along with low cost & flexible coverage are a big plus for your business.
Top Brands We Serve
Issues Covered Under Tier-1 IT Help Desk Support
Issues covered under L-1 or Tier-1 support:
- Identify L1 IT Help Desk Issues
- Fix L1 IT Help Desk Issues
- User Life-cycle Management
- Microsoft Active Directory Management
- Office 365 User Management
- G-Suite User Management
- Manage Access Rights & Permissions
- Manage Distribution Lists
- Endpoint Management
- User management – VPN, O365, AD, G-Suite
- Manage Spam Filtering Requests
- Remote Troubleshooting Of Peripherals
- Fixing Computer Issues Like Slow Browsing, Cache Clearing etc
- Updating OS & Drivers
- Basic O365 Issues
- Basic Outlook Issues
- MFA Setup
- Call On-duty Technicians For P1 Issues
- Gather Information For Level 2 or Level 3 Escalation
IT Help Desk Service For All Businesses in Kent, Washington
- IT Help Desk for Small & Mid-Size Businesses
- IT Help Desk for Healthcare Industry
- IT Help Desk for Hospitality Industry
- IT Help Desk for MSPs
- IT Help Desk for Technology Companies
- IT Help Desk for Logistics Companies
- IT Help Desk for Travel Companies
Omni-Channel IT Support in Kent, Washington
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Tickets
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Remote
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Live Chats
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Phone Calls
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Emails
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Notification Alerts
IT Help Desk Services for Companies of All Sizes in Kent
ACTIVE DIRECTORY
Active Directory
MICROSOFT 365
Managed Microsoft 365
FOR INTERNAL USERS OR CUSTOMERS
Network Support (NOC)
HARDWARE & NETWORKING
IT Help Desk Services
SERVICE DESK
Managed IT Service Desk
ITIL CERTIFIED TEAM
Incident Management
Your Benefits When Outsourcing IT Help Desk To 31West
When you outsource IT help desk services to 31West, one of the top companies in the US, you benefit from our deep industry knowledge and support expertise. We take pride in our team’s capabilities and dedication.
Significant Savings
Up to 50% reduced cost of IT help desk support when compared to in-house teams in Kent.
No Contracts
No forced, time bound contracts. Discontinue any time with a 1-month notice
23 Years of Trust
Since 2002, we have been helping small & mid-sized businesses in Washington with their IT help desk support.
Custom, Flexible Plans
From 8/5 to 24/7, we can offer custom plans to help your business grow in Washington.
Go-Live in 1 Week
We can help you go live in 5-7 business days. Experienced & ready engineers.
100% White-Label
We work behind the scene. All tickets, calls and chats are answered under your brand’s name.
BYOT
We work on your business applications & IT tools. No integration headaches
Omni-Channel Support
We respond to support request over Phone calls, Emails, Chats & Tickets. All in the same cost
Quick Resolution
We resolve support requests quickly and ensure no tickets are left pending before EOD.
Experienced Team
All our support engineers carry 2-4 years of IT help desk experience.
SLA Driven Services
Our services are governed by your client’s SLA. We ensure your SLA is never breached.
No Leaves or Holidays
We deploy backup agents during PTO so that your services are never down.
Key Feature
Outsourcing IT help desk services has the potential to yield substantial cost savings for enterprises. By delegating this responsibility to an external provider, organizations can mitigate the administrative costs associated with the recruitment and training of internal personnel. You achieve savings on salaries, employee benefits, and the expenses associated with continuous training. This financial assistance enables you to allocate resources more efficiently in other areas of your organization.
Furthermore, outsourcing frequently results in improved efficiency. External providers possess expertise in support services and have established efficient processes. They are furnished with instruments that facilitate expedited resolution of issues. This implies a reduction in the time allocated to troubleshooting, thereby allowing for an increased focus on strategic initiatives that foster growth.
By employing a dedicated service team that addresses inquiries around the clock, businesses can experience enhanced operational efficiency without the encumbrance of maintaining an internal full-time help desk.
IT Help Desk Outsourcing Company in Kent, Washington with Flexible Plans
8 hours/day, Mon to Sun
12 hours/day, Mon to Sun
24 hours/day, Mon to Sun
24 Hours on Sat & Sun
IT Help Desk Case Studies
IT Help Desk Pricing in Washington
The cost of outsourcing IT help desk services in Washington depends on a number of factors like the number of tickets, nature of support, your IT setup, geographic locations, and the number of users you have.
Primarily there are 3 pricing models:
- Cost per ticket
- Cost per user or endpoint
- Fixed monthly fee per engineer
It’s worth noting that for a small-sized organization, <100 employees, the former 2 plans are a good fit. But for a larger organization, a fixed monthly fee is cost-efficient & simpler to manage. You are also saved from the hassles of unpredictable monthly billing.
As one of the leading outsourced IT help desk company, we offer a simple and flat monthly pricing structure with a fixed monthly fee per engineer. No complex plans, no over-usage fees, no hidden charges, and no surprises! Your monthly bill is consistent. A fixed monthly fee also helps you better manage your IT budget. Our team works like an extension of your internal IT team.
Our outsourced IT help desk cost is dependent on the following factors:
- Service Coverage Hour: 8 hours/day, 12 hours/day, 24 hours/day
- Service Coverage Days: Mon-Fri, Mon-Sat, Mon-Sun
- Support Channels: Email & Tickets, Email & Tickets + Phone Calls
- Nature of Support: Tier 1, Tier 2
Our tier-1 IT help desk support pricing starts from $1999 /FTE /Month. This is much cheaper than the cost per ticket or endpoint. We also offer attractive discounts based on your monthly billing.
We have experience with all the popular ticketing applications and tools used in the industry. Simply create an account for our team on your applications and we’re good to go. Some popular applications we’ve worked with are:
Tools We Have Used For Outsourced IT Help Desk Services
Remote IT Help Desk Support Services with Guaranteed SLA
All our managed IT help desk services are governed by an SLA to meet your internal quality standards and client contracts.
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Under 5 Rings
Phone Response Time -
Under 15 Mins
Email Response Time -
Under 60 Secs
Chat Response Time -
Under 5 Mins
Notification Response Time
Industries We Serve
IT Help Desk Service In Washington
Frequently Asked Questions - FAQs
What types of technical issues and inquiries can your IT help desk support?
We offer a wide range of services, like tier 1 & tier 2 IT help desk services, incident management services, service desk management, Windows server administration etc.
How do you ensure the security and confidentiality of our company's information?
We prioritize client data security and system integrity. Our commitment is reflected in our rigorous industry-compliant data security policies. As an additional safety layer, we do not store client data on our systems. Instead, we rely on the client's ITSM, help desk management software, and CRM tools. This approach grants our clients complete control over their systems and data.
What is your experience in providing IT help desk support?
31West started in 2002. We have 22+ years of experience in IT help desk services.
Do you offer customizable service level agreements (SLAs)?
Yes, absolutely. We design custom SLAs in close consultation with your team.
How much does an outsourced IT help desk cost?
An outsourced IT help desk cost depends on the nature of the support & the complexity involved. Our L1 or Tier-1 IT help desk costs $1999 /FTE /Month. This is a fixed monthly price with no limit on the number of tickets resolved.
How do you ensure the security of our IT systems and data?
- ✓ We do not share your login credentials with our support team.
- ✓ We encourage our clients to implement 2FA / MFA.
- ✓ We also request for restricted IP access.
Call 877-262-5030 or request a custom quote via the form below.