IT Help Desk Services In Palm Bay, Florida

Key Feature

System failures, cyberattacks, and IT interruptions can all seriously affect company operations. To guarantee company continuity, outsourced IT help desk companies apply backup solutions, disaster recovery strategies, and proactive monitoring.

Before they become serious issues, they spot and lessen hazards, therefore lowering data loss and downtime. Furthermore, outside IT professionals are ready to effectively manage crises, so guaranteeing little disturbance of operations.

Outsourcing helps companies to access organized risk management techniques and improved resilience, therefore enabling them to keep steady IT operations even in the face of unanticipated difficulties.

The charges for outsourcing IT help desk services in Florida depends on a number of factors like the number of tickets, nature of support, your IT setup, geographic locations, and the number of users you have.

Primarily there are 3 pricing models:

1. Cost per ticket
2. Cost per user or endpoint
3. Fixed monthly fee per engineer

It’s worth noting that for a small-sized organization, <100 employees, the former 2 plans are a good fit. But for a larger organization, a fixed monthly fee is cost-efficient & simpler to manage. You are also saved from the hassles of unpredictable monthly billing.

As one of the leading outsourced IT help desk company, we offer a simple and flat monthly pricing structure with a fixed monthly fee per engineer. No complex plans, no over-usage fees, no hidden charges, and no surprises! Your monthly bill is consistent. A fixed monthly fee also helps you better manage your IT budget. Our team works like an extension of your internal IT team.

Our outsourced IT help desk pricing is dependent on the following factors:

1. Service Coverage Hour: 8 hours/day, 12 hours/day, 24 hours/day
2. Service Coverage Days: Mon-Fri, Mon-Sat, Mon-Sun
3. Support Channels: Email & Tickets, Email & Tickets + Phone Calls
4. Nature of Support: Tier 1, Tier 2

Our tier-1 IT help desk support pricing starts from $1999 /FTE /Month. This is much cheaper than the cost per ticket or endpoint. We also offer attractive discounts based on your monthly billing.

We have experience with all the popular ticketing applications and tools used in the industry. Simply create an account for our team on your tools and we’re good to go. Some popular tools we’ve worked with are:

All our managed IT help desk services are backed by an SLA to meet your internal quality standards and client contracts.

What is help desk outsourcing?

Outsourcing help desk is often one of the first steps that companies take. This approach frees up your IT staff's time, allowing them to focus on strategic operations and revenue-generating initiatives rather than constantly dealing with support issues.

What are your hours of operation for IT support services?

We operate 24/7 (24 hours a day, 7 days a week), including all US holidays. We offer flexible plans to our clients, depending on their business dynamics.

How do you measure the success and effectiveness of your IT help desk services?

We hire certified & experienced engineers for our team. We have an internal Quality Audit team that monitors team's performance on daily basis. Additionally, we encourage our clients to run satisfaction surveys for end-user feedback. Monthly review calls are conducted with clients for critical feedback and to discuss scope of improvement.

Can you provide references from current or past clients who have used your IT help desk services?

Certainly, we are happy to share contact details of our clients.

What is your experience in providing IT help desk support?

31West started in 2002. We have 22+ years of experience in IT help desk services.

How much does an outsourced IT help desk cost?

An outsourced IT help desk cost depends on the nature of the support & the complexity involved. Our L1 or Tier-1 IT help desk costs $1999 /FTE /Month. This is a fixed monthly price with no limit on the number of tickets resolved.