With most businesses today relying on outsourced call center services,… read more
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From the business point of view, outsourcing non-core tasks is an effective way of running a business because it gives you room to concentrate on your core competencies while you leave the non-core tasks to those who have the skills and specialized knowledge to perform the tasks. Consequently, you can save money, time and infrastructure through outsourcing and your business can get a competitive edge. This is a cost-efficient model because the overheads of these call centers are shared by several clients.
With 14 years of solid experience, we are the partner of choice for our clients. As an offshore company with a reliable staff and physical infrastructure, we are able to provide high customer retention and conversion rates. If you are looking for a reliable call center company that works as an inhouse partner, you can rely on our innovative and omni-connected solutions.
Establishing your in-house call center is expensive. You need huge investment in staffing, equipment and time to operate the center. 31West, thus, becomes the most logical way of getting the same services at a reduced cost. It is cost effective because the costs are spread across several customers whereby you only pay for the resources you use.
When you establish an in-house call center, you will inevitably experience low and high periods. During the low periods, you agents are mostly idle; hence, your resources might go to waste during this period regarding salaries and utility costs such as rent. However, Our call center doesn't have this problem because we can ramp down dueing lean months & quickly ramp up during busy seasons. This helps to mitigate the severity of the rise and fall of volume; thus, it reduces effective cost per user.
As we have already mentioned, call centers are experts in call center matters. So we employ expert managers unlike with businesses that try to integrate all non-core tasks in their menu. Call centers attract specialist managers and support staff who can provide great services and this personnel know how to improve customer retention. If you try to do this yourself, you might either not get the results you are looking for, or it might be too expensive.
We have an edge over your in-house call managers since we know how to handle different scenarios. Our team is better equipped to adopt to various requirements, in other words; we know how to increase revenue.
An in-house team of call center might not have the level of specialized industry knowledge an outsourced call center has. This lack of customer acquisition strategies for different scenarios might play against you when it comes to competing with others in the industry.
31West, an outsourced call center can manage to offer affordable services because that have invested in modern equipment and employ expert workforce. Moreover, we serve many clients hence can reduce cost per user. This is where outsourcing triumphs over in-house worker.