service desk services

Service Desk Services

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Do you wish to reduce service desk cost?

Need increased coverage from your service desk?

Does your service desk take hours to resolve issues?

If yes, then you’ve come to the right place. 31West offers 24/7/365 Service Desk Services that is prompt, SLA compliant, offers quick TAT & saves you cost.

31West is a preferred partner to MSPs, VARs & IT Solution Providers & IT departments globally. Our certified IT professionals, omnichannel engagement, quick turn-around time & deep tech experts help you deliver the best service desk services in the industry.

Managed Service Desk For Your Business

Say goodbye to slow & inaccurate responses from the service desk. We, at 31West, deliver the best solutions to give you a competitive edge. Whether you need technical support or customer service, we have the right team, the right strategy, and the right tools to accelerate your business. With 18 years of experience, our Service Desk has helped 200+ clients with cost-effective strategies and excellent services.

We excel at managing hardware, software, network, security, cloud, web, and mobile solutions. We work with your applications, platforms & tools thus creating a seamless environment between your team and ours. Our IT engineers offer white label tier 1 service desk support to your customers & users. Let us do the heavy lifting to make your brand stronger.

Supported Service Channels

  • Phone Calls
  • Emails & Tickets
  • Live Chat
  • Notification & Alerts

Global Service Desk Company - Built To Fit

Cookie-cutter services no longer work in today’s competitive environment. We focus on each client’s business objectives, challenges & goals. Whether you need end-to-end support or need help for the execution of an on-going complex IT project. Our engineers are available 24/7/365 to assist you. We offer customized solutions to meet your specific requirement.

We have delivered results consistently to small & mid-sized companies across the US, UK & Europe. Our dedicated teams are committed to delivering services within the terms of SLAs and exceed KPIs. We also focus on reducing cost & setting up efficient processes.

All our engineers are ITIL certified and go through extensive training to deliver their best. They have a thorough knowledge of tools and technologies, and they are ready to manage any complex projects from anywhere.

Guaranteed SLA & Measurable KPIs

  • Under 5 Rings
    Phone Response Time
  • Under 15 Mins
    Email Response Time
  • Under 60 Secs
    Chat Response Time
  • Under 5 Mins
    Notification Response Time

Why Outsource To 31West

  • ✓ Custom Support Plans
  • ✓ No Limit on Tickets & Calls
  • ✓ Certified Agents
  • ✓ Customized Training
  • ✓ Tier 1 & Tier 2 Support
  • ✓ No Contracts
  • ✓ 18 Years of Trust
  • ✓ 100% White Label Solution
  • ✓ 24/7/365 Coverage
  • ✓ SLA & KPI Driven Services
  • ✓ 100% Uptime Guarantee
  • ✓ Bring Your Applications
  • ✓ Reduce Service Desk Cost
  • ✓ Assured IT Outcomes
  • ✓ Comprehensive Reporting

Your Benefits

  • ✓ Create, Update, Resolve, Assign, or Close Tickets in sync with your internal team
  • ✓ Triage & gather all the information for escalation to Tier 2. We help save time for your tier 2 team.
  • ✓ Assign incoming tickets to appropriate teams. Faster issue resolution by routing tickets to the correct teams.
  • ✓ No forced contracts. You don’t have to work with us if you don’t like us.
  • ✓ Comprehensive Level 1 / Tier 1 support. No exclusions. We cover everything that you need.
  • ✓ Seamless, least-effort transitioning. Saves time & guarantees successful migration.
  • ✓ Custom trained agents. No cookie-cutter solution. We customize services to suit your needs.
  • ✓ Significant cost saving. Visible RoI. Our services pay for themselves within months.
  • ✓ Bring your help desk & other tools. all your customer data in one place — your help desk.

Applications We’ve Experience With

intercom crm logo
Jira Help Desk
Connectwise for MSPs
office 365 logo
google suite logo
Autotask for IT Hel pdesk
bmc logo
slack chat logo
ServiceNow service desk help desk
Zoho Help desk
salesforce helpdesk crm

Industries We Serve

Trust by

Client TerraDotta
Client Optum
31west client McDonalds
Client VXL
Client FTBL
31west client Axelacare
Client United Healthcare
Client Highwinds
client Winweb
Client Synapse Corp
Client Zoomer
client Logipen