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Call Center Services & Solutions

Keeping Your Customers Happy!
Mc Donald
United Health
GE
Highwinds
Optum
Terra Dotta

Low Cost, 24/7 Call Center Services & Solution

Our Services

IT Help Desk

Computers, Servers & All Devices.

Application Support

Legacy, Proprietary or Custom.

Server Support

Exchange, AD, Redhat, Ubuntu etc

After Hours Help Desk

After Hours, Weekend & Holidays covered.

VPN Help Desk

Your VPN customer will never worry.

Back Office Services

Data Entry & all Back Office Services

Customer Service

Multi-channel inbound customer support

Order Taking Service

Phone order taking & processing.

Mobile Apps Support

Android & IOS, Native & Hybrid. Development, Maintenance & Support
Cut Cost Without Compromising Quality
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Your Benefits

24x7x365 Services

True 24x7 Services covering all time zones.

Simple & Affordable Prices

Transparent pricing; no hidden charges.

No Long Term Contracts

Minimum contract period is 1 month

Training Period Free

Billing starts when services go live.

Multi-Channel Service Delivery

Email, Live Chat, Twitter, Facebook etc.

Rich Experience

13+ years of rich industry experience.

Stringent Data Security

Excellent physical & digital security.

Quality Auditors

Internal QA team assures best quality.

Call Center White Papers

Why Us

Are you a small to medium sized business? Do you generate inbound call center service requests? If the answer is ‘yes’, then you need to focus on your resources to leverage the best return on your investment. But the cost of running a call center service department isn’t low. A more profitable & scalable approach is to contract to an expert call center outsourcing company.

Call Center Services

Our dedicated and well-trained staff provide the superlative call center solutions your clients deserve. Take advantage of our 14 years of contact center experience. We deliver unmatched call center services & solutions that best attend to your needs. You maintain control over all vital processes which are critical to your business.

Our team works with you to create a call center plan. This is done along with the right staff, training, tech capabilities and applications. You can access these call center applications online. All in real time to correlate customer communications with sales and other business processes, inhouse and outsourced.

There are no long term commitments to make when you are working with 31West – the trusted customer support services & solutions company. You can utilize our tech support help desk without the fear of signing a binding contract. Our billing processes are easy to understand. We don’t charge you until we start answering your company’s phone calls, emails & chats.

We require no long term contracts. There are no hidden fees. You get access to our staff which is experienced in delivering awesome customer experience. You can turn to 31West when your customers need assistance. Don’t let the exorbitant cost of running a call center discourage you from delivering customer delight. Contact us today to find out how we can help you with your call center services and help desk needs.

call center services