We have developed a cognitive and effective call center support model for the hospitality business, be it restaurants, hotels, travel or entertainment.
31WEST has taken a giant leap in this important area of entertainment and interactive business by offering a wide range of solution that caters to the specific requirements of the hospitality industry. Hospitality business has taken a new dimension in recent times by shifting from its older version of unidirectional communication to the present multidimensional communication. Now consumers interact with Hospitality Businesses across various channels including face-to-face communication, email, chat, phone, social media, and other media as preferred by the customers.
We Train Employees for Higher Capacity Building
Our professional personnel at 31West offer call center services to hospitality businesses by building higher employees’ capacity through our vibrant training and retraining programs. Building and maintaining enduring customer experience and loyalty is a function of employee commitment, success, and satisfaction. Our training programs are tailored to enhancing productivity and creating customer loyalty.
The result of our surveys has proven that employees that are well-equipped in information technology perform better with customers. Hence, we support improved employees’ IT needs, making them deliver and maintain better customer care services.
Our hospitality support care service delivery is not limited by distance, language or time. We offer customized employee training programs in many forms including online training, blended training, and classroom-based training. Our training programs are conducted and supervised by professionals making learning easier and faster.
To keep your employees informed and abreast of changes and development in the industry, 31West runs schematic-retraining programs for continuous efficiency.
We help you define your ‘Defining Aspects’
Every business outfit including the hospitality industry has a defining aspect which is its selling point. The general defining aspect of the hospitality industry is its focus on keeping customers happy. The hospitality business is majorly based on providing top-of-the act luxury services to its customers. Also, the hospitality business depends mostly on the disposable incomes of their patrons. In cases of slump and recession, disposable incomes drop which can may affect the business.
31West experts work round the clock to ensure that its clients receive adequate support that makes them stand firm in each situation. We constantly gather and share reports of market projection, market analysis, changes in economic status, and other analyzed data indexes with our clients to allow them to see and prepare ahead of every prevailing situation.
Promoting your Hospitality Brand with your Theme
At 31West, our call center reps help you promote your brand with an effective theme. Your theme is the pathway to your brand. Hence, our experts have defining schemes to promote your theme to earn desired customer traffic. We put our multichannel support tools to work to set your business atop of competitors. No matter which segment of the Hospitality Industry you are present in, we have the skill to fully support your business.
Providing & Maintaining Hi-Tech Customer Connectivity
Customers love it when they are able to express their experiences on a real-time basis both online and in person. Constantly upgrading with new IT platforms will make the flow of communication effective for your business.
Outsourcing your Customer Support Service to 31West will allow you to make use of digital and online opportunities for a one-on-one interactive flow between customers and employees. Be it inquiries, bookings, reviews or anything else we handle it all for you. Training and retraining of employees in IT related field help improve their skills and productivity. We help to recommend and provide the best IT Infrastructure that will support all digital tools without downtime issues. With perfect digital devices and well-trained employees; customers appreciation and patronage of your brand will rise to a new height. Nothing is better than customers loyalty in the hospitality business.
31West Help Desk Support, ‘Always Ready’
Because we are known for providing the best Help Desk Solutions across all verticals and horizontals, our highly skilled support team is always ready. We don’t compromise on quality and leave no problem hanging in the air. Our support system provides an instant, proven and tested solution to every problem. We Thrive on Reality, not on guess-work. If we cannot solve it, no one else can!