call center for IT industry

Call Center for Technology Companies

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We are conscious of the dynamically changing world of technology and the need to create greater supportive roles to IT & Technology Companies.

 

Having been at the forefront of providing quality and dependable support service to many globally known names in the technology business, the support services we render have helped over 99% of our clients to bring down their operational costs, optimize their performance, improve their performance and helped maximize the profits. The reliable Tech Support Service by 31West has helped Technology Companies in significantly reducing the burden of ‘help desk’ inquiries by receiving just fewer calls. We have constantly turned up better-trained employees who are equipped with good product alignment, render customer support, leadership skills, and sales tactics.

31West, Where Top Quality Stands Supreme

Our experts are trained in offering quality support devoid of shortcomings. Our Business Process Outsourcing services rate the best, meeting all known quality assurance standards. We do not only meet our own excellent quality standards, but we absolute conform to and meet all expected quality standards of our clients.

31West sets unrivaled standards in employee recruitment, training, testing, and all security standards. Our support services are not limited to only helping our clients to solve immediate problems or tasks, we equally provide our clients with ‘real-time performance monitoring potentials’.

31West Helps You Focus on Goal-Driven Tasks

The goal of every business outfit is not just to make a profit but to make an adequate profit for continuity and expansion. Working with thin budgets can be a great challenge for a Tech Company. Managing personnel, systems, maintenance, and regularly updating the infrastructure could cause economic pressure. To eliminate and remove undue economic pressure from our clients, our proactive experts constantly work out cost reduction strategies for our clients. The formulation and implementation of cost reduction strategies are done using tested tools and techniques that enhance productivity and maximizes Technology Companies profitability.
31West scales workable programs for repair and maintenance thus avoiding unnecessary downtime. Our technology outsourcing services cut across every IT platforms either in Virtual Desktop Infrastructure (VDI) migration, cybersecurity, and data center moves, client’s projects management, cloud migrations, and other obscure areas of IT.

The testimonies of our clients in the area of costs reduction are humbling and encouraging; many of our clients have recorded close to 41% cost reduction within a year of operation!

As we continue to have mounting records of IT Support Success Stories from across the globe, we surpass competitors on every facet of Technical Support Service. Our employee and client interactions are impeccable. Our experienced professionals offer the best tools to make every call center support request more efficient.

Providing Best Help Desk Answers

The engine room of every company including the technology business is the help desk service. A poorly handled help desk service will infect other areas of operation and eventually affect all other operations. This is why a healthy, vibrant, effective, and human-oriented help desk does not only keep the customers coming; it invigorates other departments, resulting in smooth operations and seamless results. 31West experts are impudently at war with insolent help desk services. That is why the 31West Customer Support Experts expend so much energy to build and make your help desk perfect and active.

 

They are competent in recommendation and installation of the right hardware and software for your operations, hardware and software troubleshooting, tools infusion and other help desk support solutions. Our help desk service team pride themselves with 100% problems solved & maximum FCR record. We work with the slogan “Help-Desk trouble? If we can’t solve it, no one can!”

The skills and expertise of our professionals make our Technology Support & Solution perfect and most effective.

 

Technical Support & Outsourcing Services
Our track records and testimonials from our clients speak volumes about our impeccable success story in the Technology Support and Solution segment. We have partnered with top names in the Technology Business and we continue to solve their high-tech problems with ease. We handle each problem with special attention it deserves to get the expected perfect result.  Our broad-based Support and Solution Techniques are amazing, and well-crafted beyond failure’s impunity. 31West Technical Support Centers makes IT Support and Solution better and easier.

 

Wherever you are, we’ll be there with you! We go nowhere without back-packing our solutions. Tell us what you want, we offer it to you same and even better. Whatever is your Technology Support requirements: We Create, Design, Develop, Deliver and Support You.