IT Help Desk Services In Boca Raton, Florida

Key Feature

Outsourcing IT help desk services increases user experience. Users want fast and effective problem-solving. Outsourced teams can respond quickly since they can fix many technical concerns. These trained teams aim to answer concerns quickly and professionally. They handle tech support concerns from the start to make users feel welcome. Outsourcing allows organizations to use more advanced tools to improve assistance.

This speeds response times, improves end-user satisfaction, and reduces work interruptions. A dedicated support desk keeps users in touch with IT. When employees feel heard and addressed, the entire staff is happier.

The cost of outsourcing IT help desk services in Florida depends on a number of factors like the number of tickets, nature of support, your IT setup, geographic locations, and the number of users you have.

Primarily there are 3 pricing models:

1. Cost per ticket
2. Cost per user or endpoint
3. Fixed monthly fee per engineer

It’s worth noting that for a small-sized organization, <100 employees, the former 2 plans are an ideal fit. But for a larger organization, a fixed monthly fee is cost-efficient & simpler to manage. You are also saved from the hassles of unpredictable monthly billing.

As one of the leading outsourced IT help desk company, we offer a simple and flat monthly pricing structure with a fixed monthly fee per engineer. No complex plans, no over-usage fees, no hidden charges, and no surprises! Your monthly bill is consistent. A fixed monthly fee also helps you better manage your IT budget. Our team works like an extension of your internal IT team.

Our outsourced IT help desk cost is dependent on the following factors:

1. Service Coverage Hour: 8 hours/day, 12 hours/day, 24 hours/day
2. Service Coverage Days: Mon-Fri, Mon-Sat, Mon-Sun
3. Support Channels: Email & Tickets, Email & Tickets + Phone Calls
4. Nature of Support: Tier 1, Tier 2

Our tier-1 IT help desk support pricing starts from $1999 /FTE /Month. This is much cheaper than the cost per ticket or endpoint. We also offer attractive discounts based on your monthly billing.

We have experience with all the popular ticketing applications and tools used in the industry. Simply create an account for our team on your tools and we’re good to go. Some popular applications we’ve worked with are:

All our managed IT help desk services are backed by an SLA to meet your internal quality standards and client contracts.

What are your hours of operation for IT support services?

We operate 24/7 (24 hours a day, 7 days a week), including all US holidays. We offer flexible plans to our clients, depending on their business dynamics.

How do you measure the success and effectiveness of your IT help desk services?

We hire certified & experienced engineers for our team. We have an internal Quality Audit team that monitors team's performance on daily basis. Additionally, we encourage our clients to run satisfaction surveys for end-user feedback. Monthly review calls are conducted with clients for critical feedback and to discuss scope of improvement.

What is your experience in providing IT help desk support?

31West started in 2002. We have 22+ years of experience in IT help desk services.

Do you offer customizable service level agreements (SLAs)?

Yes, absolutely. We design custom SLAs in close consultation with your team.

How do you ensure the security of our IT systems and data?

• ✓ We do not share your login credentials with our support team.
• ✓ We encourage our clients to implement 2FA / MFA.
• ✓ We also request for restricted IP access.

What to expect from your IT service desk partner?

A successful engagement will offer the following benefits to your business.

• ✓ Cost reduction for the IT department
• ✓ Wider service coverage without overhead
• ✓ Fewer people management issues
• ✓ Redundancy and higher service uptime
• ✓ Better quality of service
• ✓ More free time to focus on your products & growth