IT Help Desk Services In Elk Grove, California

Key Feature

By outsourcing IT help desk services, businesses can improve overall efficiency by ensuring quick issue resolution and uninterrupted operations. A dedicated IT support team helps employees to focus on their primary job responsibilities instead of troubleshooting technical problems.

Faster response times and standardized troubleshooting methods reduce system downtime, ensuring optimal workflow. Outsourced providers also adopt best practices, automation, and advanced tools to enhance IT service management.

As a result, businesses experience fewer operational disruptions, increased employee productivity, and improved service delivery, all adding to a smoother and more efficient work environment.

The cost of outsourcing IT help desk services in California depends on a number of factors like the number of tickets, nature of support, your IT setup, geographic locations, and the number of users you have.

Primarily there are 3 pricing models:

1. Cost per ticket
2. Cost per user or endpoint
3. Fixed monthly fee per engineer

It’s worth noting that for a small-sized organization, <100 employees, the former 2 plans are a good fit. But for a larger organization, a fixed monthly fee is cost-efficient & simpler to manage. You are also saved from the hassles of unpredictable monthly billing.

As one of the leading outsourced IT help desk company, we offer a simple and flat monthly pricing structure with a fixed monthly fee per engineer. No complex plans, no over-usage fees, no hidden charges, and no surprises! Your monthly bill is consistent. A fixed monthly fee also helps you better manage your IT budget. Our team works like an extension of your internal IT team.

Our outsourced IT help desk cost is dependent on the following factors:

1. Service Coverage Hour: 8 hours/day, 12 hours/day, 24 hours/day
2. Service Coverage Days: Mon-Fri, Mon-Sat, Mon-Sun
3. Support Channels: Email & Tickets, Email & Tickets + Phone Calls
4. Nature of Support: Tier 1, Tier 2

Our tier-1 IT help desk support pricing starts from $1999 /FTE /Month. This is much cheaper than the cost per ticket or endpoint. We also offer attractive discounts based on your monthly billing.

We have experience with all the popular ticketing applications and tools used in the industry. Simply create an account for our team on your applications and we’re good to go. Some popular tools we’ve worked with are:

All our managed IT help desk services are backed by an SLA to meet your internal quality standards and client contracts.

What are your hours of operation for IT support services?

We operate 24/7 (24 hours a day, 7 days a week), including all US holidays. We offer flexible plans to our clients, depending on their business dynamics.

What is your experience in providing IT help desk support?

31West started in 2002. We have 22+ years of experience in IT help desk services.

What is the average response time for IT support tickets?

Our average response time for tickets is 10 minutes. Our average resolution time for Tier 1 tickets is under 2 hours.

How much does an outsourced IT help desk cost?

An outsourced IT help desk cost depends on the nature of the support & the complexity involved. Our L1 or Tier-1 IT help desk costs $1999 /FTE /Month. This is a fixed monthly price with no limit on the number of tickets resolved.

How do you ensure the security of our IT systems and data?

• ✓ We do not share your login credentials with our support team.
• ✓ We encourage our clients to implement 2FA / MFA.
• ✓ We also request for restricted IP access.

What to expect from your IT service desk partner?

A successful engagement will offer the following benefits to your business.

• ✓ Cost reduction for the IT department
• ✓ Wider service coverage without overhead
• ✓ Fewer people management issues
• ✓ Redundancy and higher service uptime
• ✓ Better quality of service
• ✓ More free time to focus on your products & growth