IT Help Desk Services In Gainesville, Florida

Key Feature

The user experience is enhanced by an outsourced IT help desk, which offers professional technical support and quicker response times. Customers and employees alike gain from the expedited resolution of issues, which reduces frustration and elevates satisfaction levels.

Numerous outsourced providers provide multi-channel support, which encompasses self-service portals, chat, email, and phone. This approach enhances accessibility. Furthermore, outsourcing organizations prioritize service level agreements (SLAs) to guarantee superior support.

Improved customer retention, enhanced brand repute, and a more seamless experience for both employees and end users are all facilitated by reliable and efficient IT services.

The cost of outsourcing IT help desk services in Florida depends on a number of factors like the number of tickets, nature of support, your IT setup, geographic locations, and the number of users you have.

Primarily there are 3 pricing models:

1. Cost per ticket
2. Cost per user or endpoint
3. Fixed monthly fee per engineer

It’s worth noting that for a small-sized organization, <100 employees, the former 2 plans are a good fit. But for a larger organization, a fixed monthly fee is cost-efficient & simpler to manage. You are also saved from the hassles of unpredictable monthly billing.

As one of the leading outsourced IT help desk company, we offer a simple and flat monthly pricing structure with a fixed monthly fee per engineer. No complex plans, no over-usage fees, no hidden charges, and no surprises! Your monthly bill is consistent. A fixed monthly fee also helps you better manage your IT budget. Our team works like an extension of your internal IT team.

Our outsourced IT help desk cost is dependent on the following factors:

1. Service Coverage Hour: 8 hours/day, 12 hours/day, 24 hours/day
2. Service Coverage Days: Mon-Fri, Mon-Sat, Mon-Sun
3. Support Channels: Email & Tickets, Email & Tickets + Phone Calls
4. Nature of Support: Tier 1, Tier 2

Our tier-1 IT help desk support pricing starts from $1999 /FTE /Month. This is much cheaper than the cost per ticket or endpoint. We also offer attractive discounts based on your monthly billing.

We have experience with all the popular ticketing applications and tools used in the industry. Simply create an account for our team on your tools and we’re good to go. Some popular applications we’ve worked with are:

All our managed IT help desk services are backed by an SLA to meet your internal quality standards and client contracts.

What are your hours of operation for IT support services?

We operate 24/7 (24 hours a day, 7 days a week), including all US holidays. We offer flexible plans to our clients, depending on their business dynamics.

How do you ensure the security and confidentiality of our company's information?

We prioritize client data security and system integrity. Our commitment is reflected in our rigorous industry-compliant data security policies. As an additional safety layer, we do not store client data on our systems. Instead, we rely on the client's ITSM, help desk management software, and CRM tools. This approach grants our clients complete control over their systems and data.

How do you measure the success and effectiveness of your IT help desk services?

We hire certified & experienced engineers for our team. We have an internal Quality Audit team that monitors team's performance on daily basis. Additionally, we encourage our clients to run satisfaction surveys for end-user feedback. Monthly review calls are conducted with clients for critical feedback and to discuss scope of improvement.

How do you ensure the security of our IT systems and data?

• ✓ We do not share your login credentials with our support team.
• ✓ We encourage our clients to implement 2FA / MFA.
• ✓ We also request for restricted IP access.

Why Outsource IT Help Desk Support Services?

There are many reasons why large corporations to small & mid-sized businesses outsource IT help desk. Here is a list of a few common reasons:

• ✓ Reduce operational cost
• ✓ Improve response time (TAT)
• ✓ Reduce support volume
• ✓ Support existing expertise
• ✓ Flexibility & agility
• ✓ Improved SLA Compliance

What to expect from your IT service desk partner?

A successful engagement will offer the following benefits to your business.

• ✓ Cost reduction for the IT department
• ✓ Wider service coverage without overhead
• ✓ Fewer people management issues
• ✓ Redundancy and higher service uptime
• ✓ Better quality of service
• ✓ More free time to focus on your products & growth