IT Help Desk Services In Georgetown, Texas

Key Feature

By outsourcing IT help desk services, one can gain access to a vast knowledge base. Professionals with a variety of abilities are already employed by businesses that specialize in these services. As a result, the company has access to information that it would not otherwise have. Within a given business domain, specialized support teams are knowledgeable on how to work with certain tools, technologies, and issues.

To make sure your company gains from the most recent best practices, they also keep an eye on industry trends and practitioners. Additionally, outsourcing makes it possible to quickly access senior experts who can quickly resolve complicated issues. This kind of experience significantly cuts down on the amount of time needed to solve issues. Your company receives useful solutions from outsourced help desks that support the development of the IT strategy. The combination of experience and attention raises the standard of service that people receive.

Businesses improve their chances of success in a world that is becoming more and more competitive by adopting outsourcing as a supportive strategy.

The charges for outsourcing IT help desk services in Texas depends on a number of factors like the number of tickets, nature of support, your IT setup, geographic locations, and the number of users you have.

Primarily there are 3 pricing models:

1. Cost per ticket
2. Cost per user or endpoint
3. Fixed monthly fee per engineer

It’s worth noting that for a small-sized organization, <100 employees, the former 2 plans are a good fit. But for a larger organization, a fixed monthly fee is cost-efficient & simpler to manage. You are also saved from the hassles of unpredictable monthly billing.

As one of the leading outsourced IT help desk company, we offer a simple and flat monthly pricing structure with a fixed monthly fee per engineer. No complex plans, no over-usage fees, no hidden charges, and no surprises! Your monthly bill is consistent. A fixed monthly fee also helps you better manage your IT budget. Our team works like an extension of your internal IT team.

Our outsourced IT help desk pricing is dependent on the following factors:

1. Service Coverage Hour: 8 hours/day, 12 hours/day, 24 hours/day
2. Service Coverage Days: Mon-Fri, Mon-Sat, Mon-Sun
3. Support Channels: Email & Tickets, Email & Tickets + Phone Calls
4. Nature of Support: Tier 1, Tier 2

Our tier-1 IT help desk support pricing starts from $1999 /FTE /Month. This is much cheaper than the cost per ticket or endpoint. We also offer attractive discounts based on your monthly billing.

We have experience with all the popular ticketing applications and tools used in the industry. Simply create an account for our team on your tools and we’re good to go. Some popular applications we’ve worked with are:

All our managed IT help desk services are backed by an SLA to meet your internal quality standards and client contracts.

What are your hours of operation for IT support services?

We operate 24/7 (24 hours a day, 7 days a week), including all US holidays. We offer flexible plans to our clients, depending on their business dynamics.

What types of technical issues and inquiries can your IT help desk support?

We offer a wide range of services, like tier 1 & tier 2 IT help desk services, incident management services, service desk management, Windows server administration etc.

How do you measure the success and effectiveness of your IT help desk services?

We hire certified & experienced engineers for our team. We have an internal Quality Audit team that monitors team's performance on daily basis. Additionally, we encourage our clients to run satisfaction surveys for end-user feedback. Monthly review calls are conducted with clients for critical feedback and to discuss scope of improvement.

Can you provide references from current or past clients who have used your IT help desk services?

Certainly, we are happy to share contact details of our clients.

Do you offer customizable service level agreements (SLAs)?

Yes, absolutely. We design custom SLAs in close consultation with your team.

What are the benefits of Outsourcing IT Help Desk Services?

Here is a list of the benefits of outsourcing your MSP help desk to a skilled and reputed vendor:

• ✓ 24/7 coverage
• ✓ Professional expertise and reliability
• ✓ Savings and predictable billing
• ✓ Reduced vulnerabilities, risks & downtime
• ✓ Significant reduction of management headaches
• ✓ Increased focus on revenue-generating functions