IT Help Desk Services In Goodyear, Arizona

Key Feature

The outsourcing of IT help desk services has the potential to substantially improve the user experience. When users experience difficulties, they seek prompt and efficient resolutions. An external team possesses expertise in promptly resolving a wide array of technical issues. These teams are equipped with the expertise to address inquiries with both efficiency and professionalism.

They function as the initial point of contact for any technology-related challenges, ensuring that consumers experience a sense of support from the outset. Furthermore, outsourcing enables organizations to utilize sophisticated tools and technologies that enhance the efficiency of support processes. This results in expedited resolutions and increased satisfaction among end-users, enabling them to resume their duties without extended disruptions. A dedicated help desk facilitates the establishment of consistent communication channels, thereby enhancing the relationships between the IT team and users.

The outcome is a workforce that is more content and perceives itself as valued and acknowledged when confronted with challenges.

The charges for outsourcing IT help desk services in Arizona depends on a number of factors like the number of tickets, nature of support, your IT setup, geographic locations, and the number of users you have.

Primarily there are 3 pricing models:

1. Cost per ticket
2. Cost per user or endpoint
3. Fixed monthly fee per engineer

It’s worth noting that for a small-sized organization, <100 employees, the former 2 plans are a good fit. But for a larger organization, a fixed monthly fee is cost-efficient & simpler to manage. You are also saved from the hassles of unpredictable monthly billing.

As one of the leading outsourced IT help desk company, we offer a simple and flat monthly pricing structure with a fixed monthly fee per engineer. No complex plans, no over-usage fees, no hidden charges, and no surprises! Your monthly bill is consistent. A fixed monthly fee also helps you better manage your IT budget. Our team works like an extension of your internal IT team.

Our outsourced IT help desk pricing is dependent on the following factors:

1. Service Coverage Hour: 8 hours/day, 12 hours/day, 24 hours/day
2. Service Coverage Days: Mon-Fri, Mon-Sat, Mon-Sun
3. Support Channels: Email & Tickets, Email & Tickets + Phone Calls
4. Nature of Support: Tier 1, Tier 2

Our tier-1 IT help desk support pricing starts from $1999 /FTE /Month. This is much cheaper than the cost per ticket or endpoint. We also offer attractive discounts based on your monthly billing.

We have experience with all the popular ticketing applications and tools used in the industry. Simply create an account for our team on your applications and we’re good to go. Some popular applications we’ve worked with are:

All our managed IT help desk services are governed by an SLA to meet your internal quality standards and client contracts.

What are your hours of operation for IT support services?

We operate 24/7 (24 hours a day, 7 days a week), including all US holidays. We offer flexible plans to our clients, depending on their business dynamics.

How do you ensure the security and confidentiality of our company's information?

We prioritize client data security and system integrity. Our commitment is reflected in our rigorous industry-compliant data security policies. As an additional safety layer, we do not store client data on our systems. Instead, we rely on the client's ITSM, help desk management software, and CRM tools. This approach grants our clients complete control over their systems and data.

How do you measure the success and effectiveness of your IT help desk services?

We hire certified & experienced engineers for our team. We have an internal Quality Audit team that monitors team's performance on daily basis. Additionally, we encourage our clients to run satisfaction surveys for end-user feedback. Monthly review calls are conducted with clients for critical feedback and to discuss scope of improvement.

Can you provide references from current or past clients who have used your IT help desk services?

Certainly, we are happy to share contact details of our clients.

What is the average response time for IT support tickets?

Our average response time for tickets is 10 minutes. Our average resolution time for Tier 1 tickets is under 2 hours.

What to expect from your IT service desk partner?

A successful engagement will offer the following benefits to your business.

• ✓ Cost reduction for the IT department
• ✓ Wider service coverage without overhead
• ✓ Fewer people management issues
• ✓ Redundancy and higher service uptime
• ✓ Better quality of service
• ✓ More free time to focus on your products & growth