IT Help Desk Services In Jurupa Valley, California

Key Feature

Engaging in outsourcing for IT help desk services presents an opportunity for companies to enhance their resource allocation efficiency. Organizations can concentrate on their primary functions without overextending their resources. By entrusting L1 support tasks to others, internal teams can allocate more time to strategic initiatives that foster growth.

This transition not only improves efficiency but also encourages creativity. Furthermore, third-party providers frequently employ sophisticated tools and software to ensure the effective management of requests. Consequently, matters are addressed more swiftly and with enhanced precision. This approach effectively reduces the necessity for comprehensive training within your own team.

Rather than allocating resources towards ongoing education for numerous employees, organizations may find it beneficial to engage with specialists who already have the requisite expertise. By utilizing outsourced support for routine inquiries, organizations can strategically direct their human resources to areas of greater significance—focusing on projects that advance the company while enhancing operational efficiency.

The charges for outsourcing IT help desk services in California depends on a number of factors like the number of tickets, nature of support, your IT setup, geographic locations, and the number of users you have.

Primarily there are 3 pricing models:

1. Cost per ticket
2. Cost per user or endpoint
3. Fixed monthly fee per engineer

It’s worth noting that for a small-sized organization, <100 employees, the former 2 plans are an ideal fit. But for a larger organization, a fixed monthly fee is cost-efficient & simpler to manage. You are also saved from the hassles of unpredictable monthly billing.

As one of the leading outsourced IT help desk company, we offer a simple and flat monthly pricing structure with a fixed monthly fee per engineer. No complex plans, no over-usage fees, no hidden charges, and no surprises! Your monthly bill is consistent. A fixed monthly fee also helps you better manage your IT budget. Our team works like an extension of your internal IT team.

Our outsourced IT help desk pricing is dependent on the following factors:

1. Service Coverage Hour: 8 hours/day, 12 hours/day, 24 hours/day
2. Service Coverage Days: Mon-Fri, Mon-Sat, Mon-Sun
3. Support Channels: Email & Tickets, Email & Tickets + Phone Calls
4. Nature of Support: Tier 1, Tier 2

Our tier-1 IT help desk support pricing starts from $1999 /FTE /Month. This is much cheaper than the cost per ticket or endpoint. We also offer attractive discounts based on your monthly billing.

We have experience with all the popular ticketing applications and tools used in the industry. Simply create an account for our team on your applications and we’re good to go. Some popular applications we’ve worked with are:

All our managed IT help desk services are governed by an SLA to meet your internal quality standards and client contracts.

What is help desk outsourcing?

Outsourcing help desk is often one of the first steps that companies take. This approach frees up your IT staff's time, allowing them to focus on strategic operations and revenue-generating initiatives rather than constantly dealing with support issues.

What are your hours of operation for IT support services?

We operate 24/7 (24 hours a day, 7 days a week), including all US holidays. We offer flexible plans to our clients, depending on their business dynamics.

What types of technical issues and inquiries can your IT help desk support?

We offer a wide range of services, like tier 1 & tier 2 IT help desk services, incident management services, service desk management, Windows server administration etc.

How do you ensure the security and confidentiality of our company's information?

We prioritize client data security and system integrity. Our commitment is reflected in our rigorous industry-compliant data security policies. As an additional safety layer, we do not store client data on our systems. Instead, we rely on the client's ITSM, help desk management software, and CRM tools. This approach grants our clients complete control over their systems and data.

What is the average response time for IT support tickets?

Our average response time for tickets is 10 minutes. Our average resolution time for Tier 1 tickets is under 2 hours.

What are the benefits of Outsourcing IT Help Desk Services?

Here is a list of the benefits of outsourcing your MSP help desk to a skilled and reputed vendor:

• ✓ 24/7 coverage
• ✓ Professional expertise and reliability
• ✓ Savings and predictable billing
• ✓ Reduced vulnerabilities, risks & downtime
• ✓ Significant reduction of management headaches
• ✓ Increased focus on revenue-generating functions