31West is a leading provider of outsourced IT help desk services in League City, Texas. We help you lower cost and deliver quicker resolution for all L1 or Tier-1 issues. Our 22 years of domain experience along with low cost & flexible coverage are a big plus for your business.
Top Brands We Serve
Issues Covered Under Tier-1 IT Help Desk Support
Issues covered under L-1 or Tier-1 support:
- Identify L1 IT Help Desk Issues
- Fix L1 IT Help Desk Issues
- User Life-cycle Management
- Microsoft Active Directory Management
- Office 365 User Management
- G-Suite User Management
- Manage Access Rights & Permissions
- Manage Distribution Lists
- Endpoint Management
- User management – VPN, O365, AD, G-Suite
- Manage Spam Filtering Requests
- Remote Troubleshooting Of Peripherals
- Fixing Computer Issues Like Slow Browsing, Cache Clearing etc
- Updating OS & Drivers
- Basic O365 Issues
- Common Outlook Issues
- MFA Setup
- Call On-duty Technicians For P1 Issues
- Gather Information For Level 2 or Level 3 Escalation
IT Help Desk Service For All Businesses in League City, Texas
- IT Help Desk for Small & Mid-Size Businesses
- IT Help Desk for Healthcare Industry
- IT Help Desk for Hospitality Industry
- IT Help Desk for MSPs
- IT Help Desk for Technology Companies
- IT Help Desk for Logistics Companies
- IT Help Desk for Travel Companies
Omni-Channel IT Support in League City, Texas
-
Tickets
-
Remote
-
Live Chats
-
Phone Calls
-
Emails
-
Notification Alerts
IT Help Desk Services for Companies of All Sizes in League City
ACTIVE DIRECTORY
Active Directory
MICROSOFT 365
Managed Microsoft 365
FOR INTERNAL USERS OR CUSTOMERS
Network Support (NOC)
HARDWARE & NETWORKING
IT Help Desk Services
SERVICE DESK
Managed IT Service Desk
ITIL CERTIFIED TEAM
Incident Management
Your Benefits When Outsourcing IT Help Desk To 31West
When you outsource IT help desk services to 31West, one of the leading companies in the US, you benefit from our deep industry knowledge and support expertise. We take pride in our team’s capabilities and dedication.
Significant Savings
Up to 50% reduced cost of IT help desk support when compared to in-house teams in League City.
No Contracts
No forced, time bound contracts. Discontinue any time with a 1-month notice
23 Years of Trust
Since 2002, we have been helping small & mid-sized businesses in Texas with their IT help desk support.
Custom, Flexible Plans
From 8/5 to 24/7, we can offer custom plans to help your business grow in Texas.
Go-Live in 1 Week
We can help you go live in 5-7 business days. Experienced & ready engineers.
100% White-Label
We work behind the scene. All tickets, calls and chats are answered under your brand’s name.
BYOT
We work on your business applications & IT tools. No integration headaches
Omni-Channel Support
We respond to support request over Phone calls, Emails, Chats & Tickets. All in the same cost
Quick Resolution
We resolve support requests quickly and ensure no tickets are left pending before EOD.
Experienced Team
All our support engineers carry 2-4 years of IT help desk experience.
SLA Driven Services
Our services are governed by your client’s SLA. We ensure your SLA is never breached.
No Leaves or Holidays
We deploy backup agents during PTO so that your services are never down.
Key Feature
It is essential to consider scalability and flexibility in the management of your IT help desk services. Organizations undergo transformation, and their requirements adapt accordingly. Engaging in outsourcing for L1 IT help desk services provides a flexible approach to adjusting operations in accordance with demand fluctuations.
Regardless of whether you are navigating through a phase of swift expansion or encountering a brief period of deceleration, an outsourced team possesses the flexibility to adapt as needed. This flexibility ensures that resources are utilized efficiently during slower periods, while also addressing the challenges of staffing during busier times. It is essential to uphold efficiency while ensuring that quality remains uncompromised.
Furthermore, numerous outsourcing partners provide customized solutions that are in harmony with your unique needs. Support is provided at the appropriate level precisely when it is required. Adaptability likewise encompasses a range of communication avenues. Users have the option to connect via chat, email, or phone—whichever method suits their preferences—facilitating smooth communication at all times.
IT Help Desk Outsourcing Company in League City, Texas with Flexible Plans
8 hours/day, Mon to Sun
12 hours/day, Mon to Sun
24 hours/day, Mon to Sun
24 Hours on Sat & Sun
IT Help Desk Case Studies
IT Help Desk Pricing in Texas
The cost of outsourcing IT help desk services in Texas depends on a number of factors like the number of tickets, nature of support, your IT setup, geographic locations, and the number of users you have.
Primarily there are 3 pricing models:
- Cost per ticket
- Cost per user or endpoint
- Fixed monthly fee per engineer
It’s worth noting that for a small-sized organization, <100 employees, the former 2 plans are a good fit. But for a larger organization, a fixed monthly fee is cost-efficient & simpler to manage. You are also saved from the hassles of unpredictable monthly billing.
As one of the leading outsourced IT help desk company, we offer a simple and flat monthly pricing structure with a fixed monthly fee per engineer. No complex plans, no over-usage fees, no hidden charges, and no surprises! Your monthly bill is consistent. A fixed monthly fee also helps you better manage your IT budget. Our team works like an extension of your internal IT team.
Our outsourced IT help desk cost is dependent on the following factors:
- Service Coverage Hour: 8 hours/day, 12 hours/day, 24 hours/day
- Service Coverage Days: Mon-Fri, Mon-Sat, Mon-Sun
- Support Channels: Email & Tickets, Email & Tickets + Phone Calls
- Nature of Support: Tier 1, Tier 2
Our tier-1 IT help desk support pricing starts from $1999 /FTE /Month. This is much cheaper than the cost per ticket or endpoint. We also offer attractive discounts based on your monthly billing.
We have experience with all the popular ticketing applications and tools used in the industry. Simply create an account for our team on your applications and we’re good to go. Some popular applications we’ve worked with are:
Tools We Have Used For Outsourced IT Help Desk Services
Remote IT Help Desk Support Services with Guaranteed SLA
All our managed IT help desk services are backed by an SLA to meet your internal quality standards and client contracts.
-
Under 5 Rings
Phone Response Time -
Under 15 Mins
Email Response Time -
Under 60 Secs
Chat Response Time -
Under 5 Mins
Notification Response Time
Industries We Serve
IT Help Desk Service In Texas
- IT Help Desk Services in Houston
- IT Help Desk Services in San Antonio
- IT Help Desk Services in Dallas
- IT Help Desk Services in Fort Worth
- IT Help Desk Services in Austin
- IT Help Desk Services in El Paso
- IT Help Desk Services in Arlington
- IT Help Desk Services in Corpus Christi
- IT Help Desk Services in Plano
- IT Help Desk Services in Lubbock
- IT Help Desk Services in Laredo
- IT Help Desk Services in Irving
- IT Help Desk Services in Garland
- IT Help Desk Services in Frisco
- IT Help Desk Services in McKinney
- IT Help Desk Services in Grand Prairie
- IT Help Desk Services in Amarillo
- IT Help Desk Services in Brownsville
- IT Help Desk Services in Denton
- IT Help Desk Services in Killeen
- IT Help Desk Services in McAllen
- IT Help Desk Services in Mesquite
- IT Help Desk Services in Waco
- IT Help Desk Services in Pasadena
- IT Help Desk Services in Midland
- IT Help Desk Services in Lewisville
- IT Help Desk Services in Round Rock
- IT Help Desk Services in Carrollton
- IT Help Desk Services in Abilene
- IT Help Desk Services in Pearland
- IT Help Desk Services in College Station
- IT Help Desk Services in The Woodlands
- IT Help Desk Services in New Braunfels
- IT Help Desk Services in League City
- IT Help Desk Services in Richardson
- IT Help Desk Services in Odessa
- IT Help Desk Services in Conroe
- IT Help Desk Services in Allen
- IT Help Desk Services in Tyler
- IT Help Desk Services in Beaumont
- IT Help Desk Services in Sugar Land
- IT Help Desk Services in Edinburg
- IT Help Desk Services in Georgetown
- IT Help Desk Services in Wichita Falls
Frequently Asked Questions - FAQs
What is help desk outsourcing?
Outsourcing help desk is often one of the first steps that companies take. This approach frees up your IT staff's time, allowing them to focus on strategic operations and revenue-generating initiatives rather than constantly dealing with support issues.
What are your hours of operation for IT support services?
We operate 24/7 (24 hours a day, 7 days a week), including all US holidays. We offer flexible plans to our clients, depending on their business dynamics.
Can you provide references from current or past clients who have used your IT help desk services?
Certainly, we are happy to share contact details of our clients.
What is your experience in providing IT help desk support?
31West started in 2002. We have 22+ years of experience in IT help desk services.
What is the average response time for IT support tickets?
Our average response time for tickets is 10 minutes. Our average resolution time for Tier 1 tickets is under 2 hours.
What are the benefits of Outsourcing IT Help Desk Services?
Here is a list of the benefits of outsourcing your MSP help desk to a skilled and reputed vendor:
- ✓ 24/7 coverage
- ✓ Professional expertise and reliability
- ✓ Savings and predictable billing
- ✓ Reduced vulnerabilities, risks & downtime
- ✓ Significant reduction of management headaches
- ✓ Increased focus on revenue-generating functions
Call 877-262-5030 or request a custom quote via the form below.