IT Help Desk Services In Tampa, Florida

Key Feature

Outsourced IT help desk providers implement sophisticated cybersecurity protocols and guarantee adherence to industry standards. Businesses are required to establish robust security protocols in order to safeguard sensitive data in the face of the increasing threat of cyberattacks. To prevent data intrusions, IT outsourcing firms implement proactive threat monitoring, encryption, and advanced security tools.

Furthermore, they assist organizations in adhering to regulatory requirements, including GDPR, HIPAA, and ISO certifications. Security measures are consistently updated and vulnerability assessments are conducted by outsourcing providers to reduce risks. Companies can mitigate their vulnerability to cyber threats and guarantee that they satisfy industry and legal regulations through outsourcing.

The charges for outsourcing IT help desk services in Florida depends on a number of factors like the number of tickets, nature of support, your IT setup, geographic locations, and the number of users you have.

Primarily there are 3 pricing models:

1. Cost per ticket
2. Cost per user or endpoint
3. Fixed monthly fee per engineer

It’s worth noting that for a small-sized organization, <100 employees, the former 2 plans are a good fit. But for a larger organization, a fixed monthly fee is cost-efficient & simpler to manage. You are also saved from the hassles of unpredictable monthly billing.

As one of the leading outsourced IT help desk company, we offer a simple and flat monthly pricing structure with a fixed monthly fee per engineer. No complex plans, no over-usage fees, no hidden charges, and no surprises! Your monthly bill is consistent. A fixed monthly fee also helps you better manage your IT budget. Our team works like an extension of your internal IT team.

Our outsourced IT help desk cost is dependent on the following factors:

1. Service Coverage Hour: 8 hours/day, 12 hours/day, 24 hours/day
2. Service Coverage Days: Mon-Fri, Mon-Sat, Mon-Sun
3. Support Channels: Email & Tickets, Email & Tickets + Phone Calls
4. Nature of Support: Tier 1, Tier 2

Our tier-1 IT help desk support pricing starts from $1999 /FTE /Month. This is much cheaper than the cost per ticket or endpoint. We also offer attractive discounts based on your monthly billing.

We have experience with all the popular ticketing applications and tools used in the industry. Simply create an account for our team on your applications and we’re good to go. Some popular tools we’ve worked with are:

All our managed IT help desk services are backed by an SLA to meet your internal quality standards and client contracts.

How do you ensure the security and confidentiality of our company's information?

We prioritize client data security and system integrity. Our commitment is reflected in our rigorous industry-compliant data security policies. As an additional safety layer, we do not store client data on our systems. Instead, we rely on the client's ITSM, help desk management software, and CRM tools. This approach grants our clients complete control over their systems and data.

How do you measure the success and effectiveness of your IT help desk services?

We hire certified & experienced engineers for our team. We have an internal Quality Audit team that monitors team's performance on daily basis. Additionally, we encourage our clients to run satisfaction surveys for end-user feedback. Monthly review calls are conducted with clients for critical feedback and to discuss scope of improvement.

What is the average response time for IT support tickets?

Our average response time for tickets is 10 minutes. Our average resolution time for Tier 1 tickets is under 2 hours.

How much does an outsourced IT help desk cost?

An outsourced IT help desk cost depends on the nature of the support & the complexity involved. Our L1 or Tier-1 IT help desk costs $1999 /FTE /Month. This is a fixed monthly price with no limit on the number of tickets resolved.

Why Outsource IT Help Desk Support Services?

There are many reasons why large corporations to small & mid-sized businesses outsource IT help desk. Here is a list of a few common reasons:

• ✓ Reduce operational cost
• ✓ Improve response time (TAT)
• ✓ Reduce support volume
• ✓ Support existing expertise
• ✓ Flexibility & agility
• ✓ Improved SLA Compliance

What are the benefits of Outsourcing IT Help Desk Services?

Here is a list of the benefits of outsourcing your MSP help desk to a skilled and reputed vendor:

• ✓ 24/7 coverage
• ✓ Professional expertise and reliability
• ✓ Savings and predictable billing
• ✓ Reduced vulnerabilities, risks & downtime
• ✓ Significant reduction of management headaches
• ✓ Increased focus on revenue-generating functions