Why Healthcare Providers Rely on a 24/7 Medical Answering Service

In the healthcare service, every call signals urgent assistance. Whether it is an emergency call from a patient in the dead of night or the immediate request for an appointment, a 24/7 medical answering service has a larger role to play. A missed call means missed care, which shatters the whole purpose of the healthcare services.  The healthcare providers ensure always-on services to seamlessly deliver their responsibilities and make the voice of patients heard with a timely response. 

Let’s uncover the reasons for increasing reliance on round-the-clock medical answering services.

• Effective & timely emergency handling

The healthcare service is exposed to frequent emergencies – from serious illness to urgent consulation need. It is a prerequisite for the service provider to remain on guard always to protect people. A healthcare bpo outsourcing enables the provider to successfully manage crisis-ridden moments through call triaging and routing. The healthcare team never misses a call – always on alert to deliver assistance. 

• Managing staff burnout 

Considering the staff shortage that hospitals have been experiencing in recent years, the round-the-clock customer support can reduce the burden on the front-desk teams and nurses. They can maintain a healthy work-life balance and perform their responsibilities more successfully. 

• Streamlining operations

Healthcare providers can improve operational efficiency by managing appointment scheduling. Without any hassle, staff can deal with a high volume of calls every day and optimise operations. 

• Patient trust

Trust of people is a constant factor behind business success across industries. When it comes to health risks, attaining people’s trust has become more crucial. A 24-hour call handling service is pivotal in offering a human response in the moment of crisis rather than chatbot support.

• Quicker response & timely treatment

Emergency calls for speedy action and resolution. Organisations in the healthcare industry can deliver the necessary assistance to patients beyond official business hours by adopting the after-hours call service. 

• Patient satisfaction

When patients witness that their needs are addressed properly, they feel valued. This positive experience propels them to avail the services of the provider.

• Continued care 

Hospitals and clinics can maintain a continued delivery of patient care by addressing their concerns and queries quickly and effectively. Without any break in the services, the healthcare entities ensure uninterrupted support and care. 

• Minimise no-shows 

Improving communication between the patients and the healthcare organisations, the 24/7 medical answering service may decrease the no-shows, as patients remain well-aware of the upcoming appointments or the rescheduled ones. 

In healthcare services, various obstacles adversely affect the speed and quality of support and treatment. To overcome these challenges, the healthcare bpo outsourcing will be essential.

• After-hours emergency calls – The need to seek assistance beyond the regular working hours.
• Appointment burden & mismanagement –  Quick answering without leaving the piles of queries unresolved. 
• Telehealth assistance – The remote consultation with the medical experts to end the anxiety and provide much-needed relief.

• Compliance standards

• Professional experience in the field of healthcare customer support

• Technology implementation

• Multichannel support

• Pricing transparency

If you are looking for a reliable 24/7 hospital customer service, 31West has checked all boxes. Right from the multichannel support, digital expertise to the always availability of our professional teams, we have redefined the medical support services. Let’s understand why we stand out among the crowd and become the first choice of the healthcare organisations.

• Reducing the administrative burden

Our experienced teams improve the healthcare operations by erasing the burdensome paperwork and payment procedures. Simplifying the billing processes, we can relieve the staff from complex administrative issues and focus on other critical tasks. 

• Managing the crisis with a human touch

In the digitally powered world, we have always emphasised human touch to solve critical issues of patients. The healthcare bpo outsourcing can be beneficial for your business to maintain a human response to serious patients’ concerns.

• After-hours availability

We know that health emergencies may crop up beyond the 9-to-5 working window. The availability of an after-hours call service has been pivotal for the business to solve patients’ queries and deliver the required assistance on time. 

• Omni-channel support

Patients can raise their queries via emails, phone calls, live chats and tickets. We have ensured that patients, during an emergency, can use any type of communication channel to convey their concerns as early as possible.

Embrace our 24/7 medical answering service and reshape patient communication, leaving no calls unanswered. For further details, visit us at: https://www.31west.net/

No, a 24/7 medical answering service is solely operated by humans, who solve your problems.

Yes, a  24/7 hospital customer service offers prompt response to the queries made by the patients.

Yes, the  24-hour call handling can enhance the operations by managing the patient appointments and rescheduling.