After hours call center services in Dearborn, Michigan for nights, weekends and holidays.
Our after hours call center service reps are available to resolve customer’s issue over calls, emails, chats and other channels. We help you increase revenue and reduce after-hours support cost by up to 70%.
We resolve all basic issues over the phone, create support tickets in your ticketing system & escalate critical matters to your in-house or 3rd party escalation teams. We guarantee 100% response rate, backed by an SLA, and a delightful customer experience.
Top Brands We Serve
Flexible Coverage With Our After Hours Call Services In Dearborn, Michigan
- Mon
- Tue
- Wed
- Thu
- Fri
5:00 PM to 10:00 AM next day
- Sat
- Sun
- Holidays
24 Hrs/day
– Customized plans are available as per your requirement. Contact us for details.
– 24 Hours coverage available on holidays of your choice.
Stay Open With Our After hours Phone Service in Dearborn
On weekdays, we cover 5:00 PM to 10:00 AM the following day, Michigan time. We guarantee 100% response rate backed with an SLA. We ensure no calls, tickets, or notifications are ever missed.
- After Hours General Customer Service
- After Hours IT Help Desk Support
- After Hours Vacation Rental Support
- After Hours Guest & Reservation Support
- After Hours Support for Hospitals & Facilities
- After Hours Support for Logistics Industry
- After Hours Travel Desk Support
Your After Hours Call Service in Dearborn, Michigan.
We Answer Calls When You Can't
- Answer after-hour calls, emails, chat & tickets
- Log new tickets and update existing tickets
- Triage & Resolve customer issues
- Gather & update ticket with data for escalation
- Escalate priority issues via phone calls
- Multi-level Escalation for on-call engineers
- Send acknowledgement within SLA time
- Route non-critical tickets to appropriate teams
Omni-Channel Support
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Phone Calls
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Live Chats
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Emails
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Notification Alerts
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Tickets
What Can You Expect From Our After Hour Service
Stay Open 24/7
Stay open 24/7 for your callers in Dearborn, Michigan without the overheads
100% White-Label
We work behind the scene. All calls, chats and emails are answered under your brand name
We Resolve Issues
We don’t just takes messages. Any answering machines can do that. We resolve issues!!
Significant Savings
50% to 70% lower cost of after-hours support when compared to in-house teams
No Contracts
No forced, time bound contracts. Disconnect anytime with a 1-month notice
BYOT
We work with your business applications & tools. No integration headaches
Go-Live in 1 Week
We can help you go live in 5-7 working days. Fully trained & ready agents.
Omni-Channel Support
We respond to support request over Phone calls, Emails, Chats & Tickets. All in the same cost
Custom Training
Our team is fully trained on your business, applications & SOPs before going live
Quick Training
Train-The-Trainer for easy knowledge transfer. We’ll manage the team training.
No Bots or Voicemails
No frustrating Bots or VMs. Our support reps keep your customer happy & business growing
Good Night Sleep
Fun Weekends
Bring Your Own CRM Tools with Our After Hours Call Center Services
With 31West, you need not worry about having to move away from these tools. For a hassle-free support, we jump on the same applications as your in-house reps, eliminating any duplication of work or being out of sync. We work with your your CRM, help desk, ticket management, billing, shipment and return, admin panels, etc.
Our After Hours Support backed by Guaranteed SLA
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Under 5 Rings
Phone Response Time -
Under 15 Mins
Email Response Time -
Under 5 Mins
Notification Response Time
Top After Hours Call Center Solution in Dearborn, Michigan
Here are the top 7 reasons why competitors prefer 31West over the competition:
- 24 Years of Trust
Since 2001, we’ve been helping small & mid-sized businesses in in Michigan reduce cost and improve customer experience.
- 100% White-labeled Services
We do all the heavy lifting behind the scenes. No mention of 31West anywhere.
- Flexible After-hours Coverage
Feel free to customize the service coverage as per your choice — hours of the day and days of week.
- Bring Your Own Applications & Tool
We use your business applications, CRM, and other tools. No sending data to any other platforms.
- SLA Compliance
We ensure 100% adherence to internal and client SLAs. These are important drivers for contract renewals.
- Significant Cost Saving
24/7 support is expensive. Our clients in Michigan have saved 50% to 70% on their support cost.
- No Forced Contracts
We don’t believe in forced, time bound contracts. All we ask is a 1-month prior notice.
You Deserve Peaceful Sleep, Fun Weekends & Reliable After Hours Call Service
Our after-hours call center service operates outside of regular business hours. We handle incoming calls, emails, chats, or notifications from your customers or users. We ensure that your business can support your customers, even when your offices are closed for the day, be it night time, weekends or holidays.
Enjoy a peaceful sleep knowing that our support team is there to take care of your customers every day. Don’t get disturbed by client calls for issues that are not critical. Our support reps are trained to resolve tier-1 issues on-the-spot. We triage & escalate only critical issues and also log a ticket for the ones which can wait for the following business day. 31West is the preferred provider for after hours call center services in Dearborn, Michigan area.
Industries We Serve In Dearborn, Michigan
After-Hours Call Center Service In Michigan
Why Select 31West for Your After Hours Support In Dearborn?
Accessibility is one of the best things about after-hours call centers. People like that they can get help from customer service whenever they need it, even on the weekends and at night. Not only does this level of ease of use build trust, but it also makes the whole customer experience better. Companies can see a drop in dropped calls and missed chances as a result. Problems can be quickly fixed by services that are open after hours, so customers do not feel ignored. Additionally, companies can look at the information gathered from these calls to spot patterns that can help them provide better service. Customers are happy and more loyal when they can get help 24 hours a day, seven days a week.
Frequently Asked Questions
- What is the average cost of an after hours phone service?
The cost of an after-hours phone service can vary based on factors such as the type of service, call volume, hours per day, days per week, customization required, and depth of training. While there is no fixed average cost due to these variables, a general overview can help in understanding what to expect when investing in after-hours call services.- Basic Voicemail Service: $20 to $30 per month
- Call Forwarding: $0.10 to $0.50 per minute
- Live Answering & Message Taking: $1 to $2 per minute
- Custom-Trained Teams: $2000-$3000 per month
- What happens during weekends, state & federal holidays?
We offer 24 hours coverage during weekends & holidays. Feel free to share your list of state & federal holiday. We will offer 24 hours coverage on those days. You are free to select the holidays of your choice. - Is your service white labeled?
Yes, our services are 100% white labeled. We greet all the callers using your company’s name. - How can an after-hours call center improve customer loyalty?
Timely and effective responses to urgent queries demonstrate a company’s commitment to its customers, fostering trust and long-term loyalty. - Can small & mid-sized businesses in Dearborn, Michigan afford after-hours call center services?
Yes, our charges are designed to be affordable to small & mid-sized business. In fact, 80% of our clients are small & mid-sized businesses.
In Dearborn, Michigan call 877-262-5030 or request a custom quote via the form below.