After Hours Call Center Services Everett, Washington

Here are the top 7 reasons why competitors prefer 31West over the competition:

• 24 Years of Trust

  Since 2001, we’ve been helping small & mid-sized businesses in in Washington reduce cost and improve customer experience.

• 100% White-labeled Services

  We do all the heavy lifting behind the scenes. No mention of 31West anywhere.

• Flexible After-hours Coverage

  Feel free to customize the service coverage as per your choice — hours of the day and days of week.

• Bring Your Own Applications & Tool

  We use your business applications, CRM, and other tools. No sending data to any other platforms.

• SLA Compliance

  We ensure 100% adherence to internal and client SLAs. These are important drivers for contract renewals.

• Significant Cost Saving

  24/7 support is expensive. Our clients in Washington have saved 50% to 70% on their support cost.

• No Forced Contracts

  We don’t believe in forced, time bound contracts. All we ask is a 1-month prior notice.

1. What is an after hours call center service?
   An After hours answering service is a service that operates outside of your regular business hours. The service provider handles incoming calls, emails, chats, or notifications from customers or clients. They ensure that businesses can support their customers 365 days, even when their offices are closed for the day.
2. How do you handle after hours calls?
   Effective handling of after hours calls ensures that customer needs are met promptly. This helps maintain a positive reputation for your business. Here are some best practices for managing after hours phone service:
   • Automated attendant or IVR system
   • Emergency line or On-Call rotation
   • Professional call center service provider
   • Voicemail system
   • Call forwarding to mobile numbers of your team
   • Online support and chat
   • Regular review and response
3. What is the average cost of an after hours phone service?
   The cost of an after-hours phone service can vary based on factors such as the type of service, call volume, hours per day, days per week, customization required, and depth of training. While there is no fixed average cost due to these variables, a general overview can help in understanding what to expect when investing in after-hours call services.
   • Basic Voicemail Service: $20 to $30 per month
   • Call Forwarding: $0.10 to $0.50 per minute
   • Live Answering & Message Taking: $1 to $2 per minute
   • Custom-Trained Teams: $2000-$3000 per month
4. How will my calls reach you during after-hours?
   When you sign up with us, we will provide you with a local phone number of your area. You simply need to transfer your incoming calls to our number during after-hours & our team will answer them.
5. How will your team access our email, tickets and business applications?
   We are happy to use all your existing business applications. Just create an account for our team to login and we are good to go. We have experience with all popular business applications.