After hours call center services in Louisville, Kentucky for nights, weekends and holidays.
Our after hours call center service agents are available to resolve customer’s issue over calls, emails, chats and other channels. We help you increase revenue and reduce after-hours support cost by up to 70%.
We resolve all basic issues over the phone, create support tickets in your ticketing system & escalate critical matters to your in-house or 3rd party escalation teams. We guarantee 100% response rate, backed by an SLA, and a delightful customer experience.
Top Brands We Serve
Flexible Coverage With Our After Hours Call Services In Louisville, Kentucky
- Mon
- Tue
- Wed
- Thu
- Fri
5:00 PM to 10:00 AM next day
- Sat
- Sun
- Holidays
24 Hrs/day
– Customized plans are available as per your requirement. Contact us for details.
– 24 Hours coverage available on holidays of your choice.
Stay Open With Our After hours Phone Service in Louisville
On weekdays, we cover 5:00 PM to 10:00 AM the following day, Kentucky time. We guarantee 100% response rate backed with an SLA. We ensure no calls, tickets, or notifications are ever missed.
- After Hours General Customer Service
- After Hours IT Help Desk Support
- After Hours Vacation Rental Support
- After Hours Guest & Reservation Support
- After Hours Support for Hospitals & Facilities
- After Hours Support for Logistics Industry
- After Hours Travel Desk Support
Your After Hours Call Service in Louisville, Kentucky.
We Answer Calls When You Can't
- Answer after-hour calls, emails, chat & tickets
- Log new tickets and update existing tickets
- Triage & Resolve customer issues
- Gather & update ticket with data for escalation
- Escalate priority issues via phone calls
- Multi-level Escalation for on-call engineers
- Send acknowledgement within SLA time
- Route non-critical tickets to appropriate teams
Omni-Channel Support
-
Phone Calls
-
Live Chats
-
Emails
-
Notification Alerts
-
Tickets
What Can You Expect From Our After Hour Service
Stay Open 24/7
Stay open 24/7 for your callers in Louisville, Kentucky without the overheads
100% White-Label
We work behind the scene. All calls, chats and emails are answered under your brand name
We Resolve Issues
We don’t just takes messages. Any answering machines can do that. We resolve issues!!
Significant Savings
50% to 70% lower cost of after-hours support when compared to in-house teams
No Contracts
No forced, time bound contracts. Disconnect anytime with a 1-month notice
BYOT
We work with your business applications & tools. No integration headaches
Go-Live in 1 Week
We can help you go live in 5-7 working days. Fully trained & ready agents.
Omni-Channel Support
We respond to support request over Phone calls, Emails, Chats & Tickets. All in the same cost
Custom Training
Our team is fully trained on your business, applications & SOPs before going live
Quick Training
Train-The-Trainer for easy knowledge transfer. We’ll manage the team training.
No Bots or Voicemails
No frustrating Bots or VMs. Our support reps keep your customer happy & business growing
Good Night Sleep
Fun Weekends
Bring Your Own CRM Tools with Our After Hours Call Center Services
With 31West, you need not worry about having to move away from these tools. For a hassle-free support, we jump on the same applications as your in-house reps, eliminating any duplication of work or being out of sync. We work with your your CRM, help desk, ticket management, billing, shipment and return, admin panels, etc.
Our After Hours Service backed by Guaranteed SLA
-
Under 5 Rings
Phone Response Time -
Under 15 Mins
Email Response Time -
Under 5 Mins
Notification Response Time
Trusted After Hours Call Center Solution in Louisville, Kentucky
Here are the top 7 reasons why competitors prefer 31West over the competition:
- 24 Years of Trust
Since 2001, we’ve been helping small & mid-sized businesses in in Kentucky reduce cost and improve customer experience.
- 100% White-labeled Services
We do all the heavy lifting behind the scenes. No mention of 31West anywhere.
- Flexible After-hours Coverage
Feel free to customize the service coverage as per your choice — hours of the day and days of week.
- Bring Your Own Applications & Tool
We use your business applications, CRM, and other tools. No sending data to any other platforms.
- SLA Compliance
We ensure 100% adherence to internal and client SLAs. These are important drivers for contract renewals.
- Significant Cost Saving
24/7 support is expensive. Our clients in Kentucky have saved 50% to 70% on their support cost.
- No Forced Contracts
We don’t believe in forced, time bound contracts. All we ask is a 1-month prior notice.
You Deserve Peaceful Sleep, Fun Weekends & Reliable After Hours Call Service
Our after-hours call center service operates outside of regular business hours. We handle incoming calls, emails, chats, or notifications from your customers or users. We ensure that your business can support your customers, even when your offices are closed for the day, be it night time, weekends or holidays.
Enjoy a peaceful sleep knowing that our support team is there to take care of your customers every day. Don’t get disturbed by client calls for issues that are not critical. Our support reps are trained to resolve tier-1 issues on-the-spot. We triage & escalate only critical issues and also log a ticket for the ones which can wait for the following business day. 31West is the preferred provider for after hours call center services in Louisville, Kentucky area.
Industries We Serve In Louisville, Kentucky
After-Hours Call Center Service In Kentucky
Why Use 31West for Your After Hours Support In Louisville?
Numerous communication channels are typically made available by after-hours call center services, which improves overall client connection. You may reach out to customers in more ways than just over the phone. They can use email, live chat, and social media. Customers are given the option to choose their preferred method of communication through this multi-channel approach, which caters to diverse tastes. That way, questions, no matter when they arise, will be answered efficiently. In addition, managing and tracking client interactions becomes a breeze when all of these channels are integrated into one unified system. With the ever-changing communication landscape, organizations must provide flexible after-hours service to fulfill client expectations.
Frequently Asked Questions
- What is an after hours call center service?
An After hours answering service is a service that operates outside of your regular business hours. The service provider handles incoming calls, emails, chats, or notifications from customers or clients. They ensure that businesses can support their customers 365 days, even when their offices are closed for the day. - How do you handle after hours calls?
Effective handling of after hours calls ensures that customer needs are met promptly. This helps maintain a positive reputation for your business. Here are some best practices for managing after hours phone service:- Automated attendant or IVR system
- Emergency line or On-Call rotation
- Professional call center service provider
- Voicemail system
- Call forwarding to mobile numbers of your team
- Online support and chat
- Regular review and response
- What happens during weekends, state & federal holidays?
We offer 24 hours coverage during weekends & holidays. Feel free to share your list of state & federal holiday. We will offer 24 hours coverage on those days. You are free to select the holidays of your choice. - How will my calls reach you during after-hours?
When you sign up with us, we will provide you with a local phone number of your area. You simply need to redirect your incoming calls to our number during after-hours & our team will answer them. - How will your team access our email, tickets and business applications?
We are happy to use all your existing business applications. Just create an account for our team to login and we are good to go. We have experience with all popular business applications.
In Louisville, Kentucky call 877-262-5030 or request a custom quote via the form below.