sales@31west.net 877-262-5030
after hours call center services in In, Santa, Clara, California

After Hours Call Center Services Santa Ana, California

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After hours call center services in Santa Ana, California for nights, weekends and holidays.

Our after hours call center service teams are available to resolve customer’s issue over calls, emails, chats and other channels. We help you increase revenue and reduce after-hours support cost by up to 70%.

We resolve all basic issues over the phone, create support tickets in your ticketing system & escalate critical matters to your in-house or 3rd party escalation teams. We guarantee 100% response rate, backed by an SLA, and a delightful customer experience.

Top Brands We Serve

client united health
client TerraDotta
client MIS computers
client Highwinds
client axelacare
client GE Healthcare
client McDonalds
client black & decker
client VXL technologies
client A T & T
client optum
client hostgenius
client SoftEngine
client crate
client domicile
electrosonic logo 150x77

Flexible Coverage With Our After Hours Call Services In Santa Ana, California

  • Mon
  • Tue
  • Wed
  • Thu
  • Fri

5:00 PM to 10:00 AM next day

  • Sat
  • Sun
  • Holidays

24 Hrs/day

– Customized plans are available as per your requirement. Contact us for details.
– 24 Hours coverage available on holidays of your choice.

Stay Open With Our After hours Phone Service in Santa Ana

On weekdays, we cover 5:00 PM to 10:00 AM the following day, California time. We guarantee 100% response rate backed with an SLA. We ensure no calls, tickets, or notifications are ever missed.

  • After Hours General Customer Service
  • After Hours IT Help Desk Support
  • After Hours Vacation Rental Support
  • After Hours Guest & Reservation Support
  • After Hours Support for Hospitals & Facilities
  • After Hours Support for Logistics Industry
  • After Hours Travel Desk Support
24/7 call center outsourcing services

Your After Hours Call Service in Santa Ana, California.
We Answer Calls When You Can't

call center services
  • Answer after-hour calls, emails, chat & tickets
  • Log new tickets and update existing tickets
  • Triage & Resolve customer issues
  • Gather & update ticket with data for escalation
  • Escalate priority issues via phone calls
  • Multi-level Escalation for on-call engineers
  • Send acknowledgement within SLA time
  • Route non-critical tickets to appropriate teams

Lower After Hours Cost. Go Live in 1 Week

Omni-Channel Support

  • Phone Calls
  • Live Chats
  • Emails
  • Notification Alerts
  • Tickets

What Can You Expect From Our After Hour Service

Stay Open 24/7

Stay open 24/7 for your callers in Santa Ana, California without the overheads

100% White-Label

We work behind the scene. All calls, chats and emails are answered under your brand name

We Resolve Issues

We don’t just takes messages. Any answering machines can do that. We resolve issues!!

Significant Savings

50% to 70% lower cost of after-hours support when compared to in-house teams

No Contracts

No forced, time bound contracts. Disconnect anytime with a 1-month notice

BYOT

We work with your business applications & tools. No integration headaches

Go-Live in 1 Week

We can help you go live in 5-7 working days. Fully trained & ready agents.

Omni-Channel Support

We respond to support request over Phone calls, Emails, Chats & Tickets. All in the same cost

Custom Training

Our team is fully trained on your business, applications & SOPs before going live

Quick Training

Train-The-Trainer for easy knowledge transfer. We’ll manage the team training.

No Bots or Voicemails

No frustrating Bots or VMs. Our support reps keep your customer happy & business growing

Good Night Sleep
Fun Weekends

Bring Your Own CRM Tools with Our After Hours Call Center Services

With 31West, you need not worry about having to move away from these tools. For a hassle-free support, we jump on the same applications as your in-house reps, eliminating any duplication of work or being out of sync. We work with your your CRM, help desk, ticket management, billing, shipment and return, admin panels, etc.

MS-Teams
office 365 logo
salesforce crm
Zoho Help desk
hubspot
slack chat logo
zendesk
freshdesk
Bitrix24 logo
pipedrive logo
Monday logo
Oracle NetSuite logo
sageCRM logo
Microsoft dynamics 365 logo
odoo crm

Reduce After Hours Cost. Go Live in 1 Week

Our After Hours Support backed by Guaranteed SLA

  • Under 5 Rings
    Phone Response Time
  • Under 15 Mins
    Email Response Time
  • Under 5 Mins
    Notification Response Time

Top After Hours Call Center Solution in Santa Ana, California

Here are the top 7 reasons why competitors prefer 31West over the competition:

  • 24 Years of Trust

    Since 2001, we’ve been helping small & mid-sized businesses in in California reduce cost and improve customer experience.

  • 100% White-labeled Services

    We do all the heavy lifting behind the scenes. No mention of 31West anywhere.

  • Flexible After-hours Coverage

    Feel free to customize the service coverage as per your choice — hours of the day and days of week.

  • Bring Your Own Applications & Tool

    We use your business applications, CRM, and other tools. No sending data to any other platforms.

  • SLA Compliance

    We ensure 100% adherence to internal and client SLAs. These are important drivers for contract renewals.

  • Significant Cost Saving

    24/7 support is expensive. Our clients in California have saved 50% to 70% on their support cost.

  • No Forced Contracts

    We don’t believe in forced, time bound contracts. All we ask is a 1-month prior notice.

You Deserve Peaceful Sleep, Fun Weekends & Reliable After Hours Call Service

Our after-hours call center service operates outside of regular business hours. We handle incoming calls, emails, chats, or notifications from your customers or users. We ensure that your business can support your customers, even when your offices are closed for the day, be it night time, weekends or holidays.

Enjoy a peaceful sleep knowing that our support team is there to take care of your customers every day. Don’t get disturbed by client calls for issues that are not critical. Our support reps are trained to resolve tier-1 issues instantly. We triage & escalate only critical issues and also log a ticket for the ones which can wait for the following business day. 31West is the preferred partner for after hours call center services in Santa Ana, California area.

Industries We Serve In Santa Ana, California


Healthcare


Manufacturing


Travel


Ecommerce


Hospitality


Finance


Logistics


Technology

After-Hours Call Center Service In California

Why Use 31West for Your After Hours Support In Santa Ana?

31west after hours call center

After-hours call center services are a great resource for organizations seeking to improve customer service. These services ensure that customer inquiries can be handled at any time, increasing client convenience and satisfaction. Companies that are open after typical business hours can reach previously untapped markets and demographics. This flexibility aids in the conversion of casual inquiry into sales while also developing loyalty. Furthermore, round-the-clock service can shorten problem resolution times, minimizing customer irritation. Businesses can then use the data gained from these encounters to make strategic improvements, resulting in a more responsive and efficient approach to customer care.

Frequently Asked Questions

  1. What are the benefits of after hours call center services?
    After hours call center support are beneficial for industries because they help to ensure customer satisfaction and also play a crucial role in managing large call volumes for businesses, particularly during peak times or unexpected surges in customer inquiries.
  2. Is your service white labeled?
    Yes, our services are 100% white labeled. We greet all the callers using your company’s name.
  3. How will your team access our email, tickets and business applications?
    We are happy to use all your existing business applications. Just create an account for our team to login and we are good to go. We have experience with all popular business applications.
  4. Will you just answer calls and take messages or provide full support?
    We are a full-service support provider. We don’t just answer calls & take messages. We custom train our team so that they can offer the same level of support as your in-house team.
  5. Can small & mid-sized businesses in Santa Ana, California afford after-hours call center services?
    Yes, our charges are designed to be affordable to small & mid-sized business. In fact, 80% of our clients are small & mid-sized businesses.

In Santa Ana, California call 877-262-5030 or request a custom quote via the form below.