A Managed Service Provider (MSPs) uses RMM software to remotely monitor clients’ networks, endpoints, and devices. They use it to identify, report, and amend IT issues in the network. It allows them to update software and security protocols sitting far far away.
And the best RMS software should be able to do these tasks of MSPs in an efficient and time-saving manner by automating repeated network processes.
But all the RMM software doesn’t provide all that you need. You may find RMM solutions offering seamless onboarding, efficient automation, and excellent patch management but they may lack a flexible pricing model.
Another RMM software may seem perfect for your multi-tenant architecture needs but you may find its macOS functionality is not as good as Windows.
After analyzing more than 20 RMM software over the most important RMM features, we have come up with the list of 10 best RMM software that has either cloud-based, on-premises, or SaaS setups.
But before moving into the list, let’s delve into the most important RMM features we have considered while selecting RMM software for MSP help desk.
Features to Look For in RMM Software
Irrespective of the size, all MSPs will need the following features in their RMM software:
1. Easy Onboarding & Integration:
It should quickly identify clients’ resources, seamlessly discover management needs, and identify user groups.
2. Security Management:
Schedule and push security management tasks and patches quickly and reliably. Detects potential future bandwidth or hardware issues by monitoring and spotting any unusual resource usage or anomalies.
3. Comprehensive Reporting:
The client’s devices should be monitored on an ongoing basis. Any security risks and usage issues should be reported to the IT manager by creating alerts in a timely manner.
4. Scalable with Flexible Pricing Model:
You should pay your RMM bill based on the number of systems you’re monitoring and managing for your clientele. And when you grow, adding systems to your RMM software shouldn’t create a headache or bottleneck. The cost of RMM should represent value for money for all the tools provided.
5. Rapid Support:
The dashboard should provide a centralized view of the client’s network health and clearly points out critical things that need immediate attention.
6. Automated Patch Management:
Remote installation of regular security updates, and quality updates throughout the system and ensure that the emergency patches are dispersed quickly. Most of these should be automatically managed by the RMM software, freeing up your IT team’s time for more crucial service calls.
7. Easy Integration:
Your existing Professional Service Automation(PSA) tool, Helpdesk or Incident Management tools should easily integrate with your Remote Monitoring and Management tools. So that tickets are automatically created when an issue is detected and then subsequently investigated and resolved.
As an MSP you’ll need an IT Help Desk Outsourcing services provider to help your internal team to concentrate on crucial activities with your customers. The good news is that you can use any of the above-listed RMM software to avail of the services.
Domotz is a cloud-based RMM software with having multi-tenant architecture. Hence, Helps MSPs to centralize the management of multiple networks of their clientele. It uses MIB in SNMP to gather device status reports which are then uploaded to the Domotz server to show live network performance.
These status reports are also used for capacity planning and demand analysis. The Domotz RMM system has a patch manager, backup manager, and remote access systems containing Wake-on-LAN(WoL).
- Unlimited Endpoint Monitoring and Management
- Automated Network and Asset Discovery
- Automated Network Topology Mapping
- Network Performance Monitoring and Alerting
- Multi-tenant inventory
- Patch management and Backup manager
- Easy integration with major 3rd party software or hardware
- Custom network monitoring dashboard
- Unlimited user accounts for IT professionals
In the standard plan, it costs a flat rate of $21 per network per month irrespective of the number of nodes present in that network. You can also get a custom plan by contacting Domotz. You can avail of their 14-day free trial to explore the software( no credit card details are required).
Best for MSPs that are looking for a cost-effective solution offering comprehensive remote network monitoring.
ITarian is a cloud-based RMM software that can be deployed in any environment with minimal disruption due to its autodiscovery feature that automatically locates endpoints across the network. It seamlessly imports new users and devices with LDAP and Active Directory integration.
The Remote access and control feature enables IT technicians to troubleshoot performance issues by getting remote access to any file located on any device on the client’s network. Similarly, any seeming vulnerabilities are quickly eliminated by deploying the latest patches to remote networks.
ITarian furnishes the most relevant security and performance data to users by using its machine learning and threat intelligence features. Using ITarian RMM Users can get customized reports based on how they wish these data to be presented to them.
- Auto discovery and easy importation
- Easy to use Patch management tool
- Remote access and control with an accessibility-defining feature
- Customizable reports
- Advanced analytics using machine learning
It charges you based on the number of endpoints you monitor and manage. Only when the number topples over 50 devices you’ll be charged $1.25 per endpoint. Submit your form to use all the ITarian’s capabilities for free until you grow beyond 50 devise.
Best for MSPs looking for a high-quality but low-cost remote monitoring tool. ITarian is also ideal for smaller enterprises that manage and monitor less than 50 endpoints.
Atera is an all-in-one SaaS RMM software for MSPs that comes with built-in PSA functions. The ticketing system of Atera comes in handy for resolving problems as it details the performance issues, the time needed to resolve the issue, and when the resolution is due. So customer’s concerns are managed most efficiently.
The enhanced task automation of the RMM enables single IT technicians to manage multiple networks simultaneously. Atera has first-class remote access and control capabilities that use GUI to make the handling of servers, computers, files, and applications very easy. So devices are directly managed by MSP’s IT technicians.
- A Complete RMM tool suit: Patch Management, Remote access, Reporting, ticketing, Script Library, Reporting, Billing, and more
- Supports Windows, Mac, Android, and iOS devices.
- Free 24/7 local customer support
- Easy and accurate inventorying through continuous network scanning
- Easy to use and intuitive interface with customizable widgets
- Unlimited endpoints as pricing are based on the number of technicians
Atera charges $79 per technician per month for unlimited devices with no onboarding costs. It has no contracts or hidden fees and you can cancel it anytime. You can explore the RMM system with its 30 days free trial option.
Best for Small and Medium MSPs looking for an all-in-one RMM tool that supports an unlimited number of devices with solid user experience and remote access.
ManageEngine RMM Central is an on-premises multi-tenant RMM software. MSPs need to acquire it in a bundle and then can install it on their virtual machine on Microsoft Azure or AWS accounts. Or they can install it on their own host running Windows Server.
Immediately after deployment, the RMM starts continuously searching for all devices in a network in order to frame asset inventory and software inventory. This provides up-to-date asset records on an ongoing basis.
The continuously updated software inventory allows MSPs to check and authorize each update or just automatically apply all patches during the maintenance window. So all software in the client’s network remains up to date. The RMM package also includes remote access and control capabilities through which IT technicians can easily handle operating systems, files, and applications in each managed device.
- Supports Linux, Windows, Mac, tvOs, Chrome OS, Android, iOS
- Patch management for over 850 applications including third-party apps
- Easy integrations with Help Desk solutions
- Continuous network and endpoint monitoring
- Remote access and control
- Alerts for developing issues
- Billing feature for easy management invoicing and client billing
ManageEngine RMM Central Pricing:
It’s free to use with all functions up to monitoring 5 network devices and 20 endpoints. It has three pricing models Professional, Enterprise, and UEM where you need to get a quote. Explore the enterprise edition with a 30 days free trial.
Best For MSPs who want to host the RMM tool on their own servers or cloud services.
N-able RMM is an on-premises & On-cloud system that gives complete control over the visibility MSPs have. The RMM enables the MSPs to structure their monitoring activities as per their preferences. They can start monitoring using the innovative monitoring templates through the dashboard.
Remote access and control are made so easy with a compelling GUI that a non-technical person can handle it. Moreover, the NetPath feature pin-points any connectivity or performance issue taking roots in the system.
The ongoing endpoint detection ensures no malicious content finds its way onto the network. But when threats are detected, the machine learning capabilities of RMM ensure a quick response.
- Endpoint threat detection and quick response by leveraging machine learning
- Continuous device scanning for up-to-date asset and software inventorying
- Simple interface with innovative templates.
- Remote access and control
- Patch management
N-able RMM Pricing:
They offer custom pricing models. So you have to get a quote by directly contacting the company. You can first explore the RMM solution with a 30-day free trial.
Best for any size of MSPs- be it emerging, growing global, or already at the enterprise level for the compelling user experience and the depth of features it provides. This RMM software is also suitable for in-house IT departments also.
SuperOps RMM is a SaaS platform that comes with PSA functions as well. It has some very essential RMM features such as Automated asset discovery, endpoint monitoring, Patch management, and Alert management but unlike the other RMM software discussed above it doesn’t have an integrated remote access tool. It’s also limited to monitoring endpoints running on Windows OS.
- Automated Network and Asset discovery
- Customizable automation of monitoring and routine management tasks
- Automated patch management( roll-out) option.
- Log for automated actions as well as technician’s
- Alerting mechanism
SuperOps RMM Pricing:
An independent technician can use both RMM and PSA services(the Solo edition) for free in the first year. Its other three packages for MSPs are Starter, Growth, and Premium. The Starter contains only PSA functions but Growth and Premium editions contain both RMM and PSA functionalities. You can explore all versions using their 21-day trial.
Best for MSPs, independent technicians, and in-house IT departments looking for an all-in-one PSA-RMM platform.
Datto is a cloud-based, easy-to-use, scalable RMM software that focuses relentlessly on security. It requires no system maintenance once deployed. The flexible patch management feature of the RMM enables MSPs to automate patch policies so that they can keep their client machines secure with the least manual task execution, freeing up IT technicians’ time for more crucial service calls.
The powerful RMM scripts of Datto RMM enable admins to decide where, when, and how automated tasks are to be executed. The robust remote access and control feature of the RMM lets IT technicians quickly troubleshoot any problem with a few clicks.
- Simple onboarding and Easy adoption
- Automated and Flexible patch management
- Real-time monitoring of network and devices
- Rapid remote access and control support
- Pre-built third-party access rights, monitoring policies, and scripts
- Wide-ranging integration
You have to contact them to get a custom price. Explore the system by singing for a 14-day free trial.
Best for MSPs looking for a scalable, easy-to-use efficient option. The size of the MSP doesn’t matter as it’s built for MSPs managing only one thousand endpoints or a million.
Naverisk is a cloud or On-premise RMM software that provides an all-in-one solution to Managed Service Providers. Through this single web-based solution Naverisk provides monitoring, management, altering, scripting, patching, and automation to MSPs.
The remote monitoring enables the users to oversee usage, network, event logs, CPU, applications, and more. Through the built-in remote control access, IT technicians can troubleshoot and repair devices without interrupting the workflow of the end-users.
The built-in PSA helps in tracking, reporting, and managing all technician and helpdesk activities, and provides invoicing/billing options for clients with SALs.
- PSA functionality
- Remote Monitoring
- Device management through remote access and control
- Real-time alerting
- Help desk ticketing
- 24/7 Global support
Starts at $110 per device per month. Contact them to get a custom price and explore their system using a free trial.
Best for MSPs that want complete control over their RMM tool by On-premise usage.
Site 24×7 is an exceptional cloud-based RMM software that offers remote monitoring over a high range of infrastructure for MSPs. The RMM can be used to monitor servers, hosts, firewalls, switches, and routers. Even cloud services like Microsoft Azure, Google Cloud Platform, and AWS coupled with application performance can be monitored. This easy-to-use software has customizable dashboards from where SLA reports can be sent to customers. Through remote access, you can take control over devices to address security issues.
Policy-driven alerts are sent to IT technicians via SMS, and push notifications for any performance or usage issues in the client’s network.
- Customizable dashboard
- Policy-driven alerts via SMS, email, voice, or push notification
- Report creation
- Faster ticket resolution due to excellent root cause analysis
Site 24×7 Pricing:
It offers a range of packages. The pricing starts at $35 per month when subscribed annually. Sign up for a 30-day free trial to explore the RMM system, no credit card is required.
Best for MSPs looking for diverse remote monitoring and management tools within an RMM software.
SolarWinds is a 100% Cloud/SaaS-based RMM software which can be deployed in a plug-and-play mode in a highly cost-effective way. The NetPath feature enables MSPs to monitor even the most critical on-premises, cloud, or hybrid applications of their clients. The RMM uses a real-time machine learning solution to alert you of the issue before they occur. It leverages collective data from hundreds of networks and thousands of endpoints to give you actionable insight.
- Highly automated Patch Management that keeps all software up-to-date
- Automate routine tasks by script creations (drag and drop interface- no need to learn scripting language)
- Report generation
- Remote Access
- Remote monitoring of every endpoint from within a unified dashboard
Contact the company to get a quotation. Explore their system with a Free trial.
Best for MSPs of all sizes: large, medium, or small who are looking for plug-and-play RMM solutions.
The correct tool for remote management is the one that provides the highest amount of visibility possible so that when your client faces security threats or performance challenges, you’re always prepared to tackle them.
Among the RMM software, we have discussed above Domotz turned out to be the best RMM software for small and midrange MSPs as it provides high visibility and control through a custom network monitoring dashboard.