How Much Does It Cost To Outsource Help Desk?

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how much does it cost to outsource help desk

Stop being a know it all!

Yes! You read that right, space jumping right into what you want to know will not help in this majestic maze called the IT realm.

There will always be things that you wish you knew already, days after taking the big step when it comes to your IT Help Desk outsourcing.

This article will guide you through:

Lets start from the basics.

Why Is IT Outsourced?

Outsourced IT is the process of handing over some or all of your company’s technological requirements to a full-time outside professional, also known as an IT consultant, managed service provider (MSP), or another similar title.

From an ad hoc hourly support team when you need it to monthly recurring service contracts that include everything from help desk to network monitoring and administration to vCIO-level planning, the types of service packages you may obtain from a provider might vary substantially.

There are literally thousands of MSPs in the US, all with different sizes and service offerings, so it’s crucial to pick the one you think will be a true partner to your business.

What Is The Difference Between Outsourced IT vs Co-Managed IT?

Outsourced IT

  • 24/7/365 fully-staffed help desk accessible
  • Ongoing planning and strategic consultations are paid on a per-user basis each month .
  • Can additionally oversee your hardware and provide for unforeseen costs.

Co-Managed IT

  • Employs a small team to handle day-to-day problems.
  • Just two internal personnel overburdened with low-level end-user troubleshooting can run about $155,000 per year, with benefits.
  • Leaving you to pay for all the unexpected hardware damage fees.

Fully Outsourced IT

Fully outsourced IT often denotes a company’s decision to outsource all of its IT to a third-party provider, also known as a Managed Service Provider, rather than maintaining an internal IT team (MSP).

The MSP offers a range of services, including help desk, troubleshooting, security monitoring, backups, software updates, and more. Along with offering fully managed cloud services, the MSP may also store and administer servers at an off-site data center.

Strategic advice, vCIO services, unique initiatives, and more are examples of additional services. You require assistance controlling the third-party application vendors.

Your IT service company should be able to offer all of this.

The bottom line is that an MSP has to be regarded as your strategic technology partner, maintaining your whole network and technology stack round-the-clock while also being accessible for strategic counsel when required.

Co-Managed IT

With Co-Managed IT, businesses have the option to outsource IT jobs that their internal IT team does not have the time or expertise to handle thanks to co-managed IT.

In short, the company already has a team of IT professionals, but it needs support.

To free up internal resources, services may involve offloading normal computer system work like upgrades, backups, security monitoring, and even help desk.

Or, on the other hand, the organization may already have the essential people needed to manage day-to-day operations but now needs specialized talent, such as 24×7 cyber security monitoring that may not be present internally.

Businesses can gain access to IT specialists that are in the trenches every day with similar firms and are in the best position to provide advice, in addition to significantly reducing costs and enhancing efficiency.

Co-managed IT environments may become the norm for larger companies for a variety of additional reasons.

Co-managed or supplemental IT can support a stressed-out internal IT department, enabling them to concentrate on core services, supply particular services, and skill sets that don’t make financial sense, or access specialty services like the time and expertise of a Virtual CIO (vCIO)

What Is Our Average Price For IT Help Desk Services?

Our pricing structure is flat and simple and billing system is based on a per engineer, per month basis. No complicated plans, no over-usage fees, no hidden charges, no surprises!!It is dependent on the following factors:

  • Service Coverage Hour – 8 hours/day 12 hours/day 24 hours/day
  • Service Coverage Days – Mon-Fri Mon-Sat Mon-Sun
  • Support Channels – Email & Tickets Email & Tickets + Phone Calls
  • Nature of Support – L1 or Tier 1 L2 or Tier 2

Outsource All Of Your IT Work

Some people become anxious when they hear the terms “outsourced IT,” “remote help desk,” or “cloud computing.”
After all, fixing a computer glitch is always best done with the IT guy standing behind your desk.

Almost all basic IT problems have an emphatic NO for a response.

Outsourcing Your IT Has A Bunch Of Perks

Most typical issues like a malfunctioning printer, a sluggish computer, or a forgotten password can be quickly fixed by your MSP with the aid of remote assistance software.

These kinds of problems don’t require anyone to be there, and having remote professionals take over right away might save time and money. No matter where you are in the world, you can call the help desk at any time, for any reason, and be connected with a technician.

You may occasionally want or require on-site assistance. Whether you require weekly help, a one-time visit for a particular project, or there is a problem that simply cannot be resolved remotely, this may be readily arranged through your MSP.

As technology continues to get more sophisticated and evolve at a quicker rate, the requirement for technical expertise is the main reason firms go to outsourced IT.

You can seldom ever find the variety of knowledge you need to remain competitive, and building and managing it yourself is not cost-effective.

Managed IT Services can significantly alter the situation in this regard by enabling you to benefit from the economies of scale that an MSP can provide.

PROS:

  • The extended team of professionals is available around-the-clock, and there is no sick time or holiday support.
  • Lowered risk as a result of more IT personnel.
  • Quicker turnaround times than overworked internal IT teams.
  • Access to deep expertise such as managed cybersecurity, industry compliance, and vCIO services.
  • Can result in significant cost reductions, particularly for small- to medium-sized organizations.

CONS:

  • You should pick an MSP that provides excellent customer service and communication methods.
  • Limited or inconsistent communication causes frustration, which in turn results in a general lack of satisfaction with the service.
  • It is advantageous to have at least one inside resource who is in charge of coordinating with your preferred MSP.

Co-Managed IT Is Not A Fiction, An Option

The best of both worlds may be a choice for your company by having an internal IT manager and an external IT service provider, as larger firms have started to understand.

Co-managed IT can free up your IT team to focus on your top priorities, such as developing strategies that enable your staff to be more productive and making sure that systems are in line with corporate objectives.

IT leaders should be investigating how to use cloud computing, collaborative tools, and mobile apps to increase productivity and profitability, but this is challenging to do when your team is buried in normal maintenance.

Remedial work should not be delegated to seasoned specialists to increase job satisfaction. Because they are unable to work around malfunctioning equipment while they wait for the office IT person to arrive, this also causes general office dissatisfaction.

Any size business may have a successful IT department with the support of dozens of help desk technicians who are available all day, every day, and skilled IT managers who can lead your company into a stable IT environment for the future.

PROS:

  • Enjoy the finest of both worlds.
  • The output of your internal workforce should be increased.
  • You can still exercise control and direction over your surroundings by outsourcing the duties that you don’t wish to do internally.
  • Alternately, use the knowledge that you lack to support your strategic ambitions.

CONS:

  • Maintaining internal resources and paying for outside IT support may be too expensive for smaller businesses.

What Is The Price Of Outsourcing IT Support?

People have a lot of queries for IT service providers, but pricing models for IT-managed services are the most popular!

Due to the vast differences in needs across each provided firm, this figure becomes a little more difficult to determine.

Generally speaking, most businesses start with a basic service package that includes things like a help desk, remote monitoring, updates, purchasing, server management software, fundamental cybersecurity protection, and more.

Others might have more complicated needs, such as those including sophisticated cybersecurity, cloud hosting, devoted on-site support, and dozens of other technical specifications.

Most clients spend between $85 and $150 per user per month depending on the plan selected for their company and the number of employees.

For emergency on-site visits or strategic business objective planning meetings, there may be additional one-time fees, but the savings over a stretched IT staff of two are significant.

Future company expansion would only result in a per-user cost increase, plus, of course, any new projects that need to be introduced as the years pass.

How To Plan A Budget For The Costs Of An Outsourced IT Service Provider

“A budget is telling your money where to go, instead of wondering where it went.”

— John C. Maxwell

With a trustworthy MSP, budgeting for IT expenses shouldn’t be a challenge. We do not charge per device since most customers have multiple devices. This way, you’ll know precisely how much your monthly subscription will be.

However, when working with an IT service provider, there are several unscrupulous tactics to be aware of.

Hourly block fees – Some inexpensive MSPs can try to just charge small firms for a certain number of hours each month. Even though you may think you’re saving money by simply ordering 40 hours of service per month, the provider will go out of their way to impose exorbitant fees whenever you use more than the pre-paid hours.

Flat fees – When you first discover that your initial $1,000 fixed charge does not include on-site assistance, expedited response times, shipping expenses, or hardware setup fees, flat fees – $1,000 per month for unlimited support – sound amazing. Providers of flat fees will do all in their power to overcharge you.

Anything other than “PER USER/PER MONTH” as the unit of payment – In general, all trustworthy IT service providers will bill your company on a per-user/per month basis. You can have peace of mind knowing that everything the user needs, including drive space, technical support, and security monitoring, is covered when you pay one price per user. This is the most secure method of avoiding overpayment and unexpected expenses.



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