What Is IT Process Automation & How Does It Help?

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Are you worried about a sudden drop in the strength and speed of your personnel? Is your workforce struggling to be 100% efficient like never before?

This plummeting efficiency is a warning sign for you to check the workload dumped upon your employees in order to meet the beastly pace of the ever-growing business world.

Before you think about investing your resources in expanding your workforce, you must consider a much easier and advanced way of delegating the tasks internally.

And yes, this is where the IT Process Automation steps in (*drum roll*). This article will help you get a clear yet simple picture of what it is all about, trust us, you don’t have to be a techno-wizard to cut!

Tolle et lege!

What is IT Process Automation?

IT Process Automation (ITPA) is the automation of IT services, support, and administration to make the workflow more streamlined and, in turn, highly efficient.

After all, as the facts have it, 51% of automation initiatives are aimed at boosting efficiency.

This not only reduces the workload but enhances the workflow by helping you to channel the time and energy spent on the most repetitive tasks towards the crucial areas which need more attention and human touch.

Wide Range of Services

When it comes to IT services, there’s a myriad of segments overlapped in the background that one can’t point their fingers at.

It generally tends to include handling service requests, managing and monitoring hardware, and software, implementing new technologies and working out the bugs, monitoring compliance and security, maintenance, and a whole lot more.

Just listing out the various services which come under the canopy of the IT sector makes one’s head spin like crazy. But this is where IT Process Automation comes to the rescue.

Changing the Course Through Automation

As already mentioned, the automation of repetitive IT tasks will help you change the course of your workforce towards much more sophisticated areas of your company which are way too important.

This helps you to channel your resources and personnel towards more innovative and growth-impacting work (the stuff you can get excited about!), despite wasting it on monotonous, less important, repetitive tasks.

To anchor this deep, we have the reports stating, that 42% of business leaders agree that workflow automation speeds up the completion of repetitive tasks.

So, why settle for less when you can attain perfection?!

IT Process Automation Software

IT Process Automation software is completely capable of multi-tasking (unlike humans) without compromising accuracy and productivity.

They can bridge the different disciplines, systems, applications, and platforms, binding the overlapping structures to do away with the bottlenecks!

Reportedly, 57% of IT leaders say that automation technology saves departments between 10 and 50% on costs previously associated with manual processing.

And hence, surprisingly, it is proven to be comparatively cost-efficient too.

How do they work?

  • To start with, you need to identify the tasks which can be automated
  • You will then have to create a workflow with a set of procedures
  • Now, you should schedule in advance (or choose the auto-pilot mode) for the task to be activated when certain conditions or triggers occur
  • In addition, set the parameters right, so that the notifications and alerts can be escalated to the next department in-charge.

And you are good to go! As simple as that

Streamline the FAQs

IT Process Automation also allows you to automate your ticketing system to ensure that,

  • The frequently-asked-questions (FAQ) are encountered in specific ways.
  • Duplicate requests are identified and eliminated
  • The remaining requests are escalated to the correct people to address the issues.

Other processes that can be automated

The following processes can be automated in order to level up the accuracy and standards by creating worthy milestones to be taken down, as automation makes your organization look upgraded and advanced:

  • New hire provisioning and onboarding processes
  • Ensuring that your procedures are secure and adhere to the rules currently in effect
  • Evaluating employees’ performance
  • Asset tracking and inventory

As a result of automation, your processes will become faster, more efficient, error-free, cost efficient and highly productive.

Plus, the more you automate, the more processes you’ll identify to automate. This leads to the rapid identification and resolution of bugs and other issues.


Business Process Automation (BPA) and Robotic Process Automation (RPA) are two other forms of automation that are closely related and more or less similar to IT Process Automation.

RPA is the software-based automation of particular repetitive operations that were previously completed by humans, such as copying and pasting data from one field into another.

Many RPA software solutions are:

  • Pre-built
  • Simple to install
  • Independent of databases or application programming interfaces.
  • Designed to function on top of current infrastructure.

Whereas, BPA can be viewed as a use case for IT Process Automation as it is relatively more similar to the latter. BPA employs software to automate a variety of business processes and tasks that require numerous systems and phases.

Each BPA solution is connected to an API or integrated into data systems, and each is tailored to a particular business or organization.

RPA software may occasionally be a part of a BPA system.

How Does ITPA Help?

1. Saves Time

The prime goal of IT Process Automation is to save your employees’ time.

A study revealed, 73% of IT leaders say that thanks to automation success, employees are saving between 10 and 50% of the time they previously spent doing manual tasks.

And, of course, ITPA can complete the tasks more accurately (i.e error-free), making the employees use their work time better!

2. Cost-Efficient

Reportedly, 31% of business leaders agree that automation software leads to reduced labor costs.

But apart from the labour costs, there’s the cost swallowed by lost profit. Organizations are found out to lose 20 to 30% of revenue every year due to inefficient processes.

When IT Process Automation comes into play, it checks both the above mentioned issues by provenly driving down overall costs by 10% and increasing overall profits by 8%.

3. Increases Productivity

IT Process Automation, above everything else, improves employee experience by making your employees indulge in more engaging tasks rather than racking their brains over some monotonous repetitive tasks.

Hence, 78% of business leaders believe that automating tasks in the organization increases productivity for everyone involved by triggering the brains of the employees with a shot of dopamine.

In addition to that, when cumbersome tasks are delegated to a digital solution, multiple processes can be handled simultaneously. This evidently leads to a hike in productivity rate.

4. Ensures Compliance

IT Process Automation works beyond just a set of rules and a structure of parameters. It also assuredly comes with the setting up of,

It ensures transparency and establishes reliability as everything becomes traceable at once, ultimately rendering better compliance with relevant rules and regulations.

In Essence

IT Process Automation is cutting-edge beneficial, you just have to delve right into it to unlock the hidden perks like minimized errors, standardized processes, increased scalability, better customer experience, and much more.

As the stats have it, 85% of business leaders believe that automating some of the workloads will give them and their employees more time to focus on the goals that truly matter to the company.

And when help desk outsourcing companies are always there to give a smooth piggyback ride, what can hold you from giving it a shot?!

Trust us, IT Process Automation (ITPA) is a bang for your buck!

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