After Hours Call Center Services Pasadena, Texas

Here are the top 7 reasons why competitors prefer 31West over the competition:

• 24 Years of Trust

  Since 2001, we’ve been helping small & mid-sized businesses in in Texas reduce cost and improve customer experience.

• 100% White-labeled Services

  We do all the heavy lifting behind the scenes. No mention of 31West anywhere.

• Flexible After-hours Coverage

  Feel free to customize the service coverage as per your choice — hours of the day and days of week.

• Bring Your Own Applications & Tool

  We use your business applications, CRM, and other tools. No sending data to any other platforms.

• SLA Compliance

  We ensure 100% adherence to internal and client SLAs. These are important drivers for contract renewals.

• Significant Cost Saving

  24/7 support is expensive. Our clients in Texas have saved 50% to 70% on their support cost.

• No Forced Contracts

  We don’t believe in forced, time bound contracts. All we ask is a 1-month prior notice.

1. What is an after hours call center service?
   An After hours answering service is a service that operates outside of your regular business hours. The service provider handles incoming calls, emails, chats, or notifications from customers or clients. They ensure that businesses can support their customers 365 days, even when their offices are closed for the day.
2. How do you handle after hours calls?
   Effective handling of after hours calls ensures that customer needs are met promptly. This helps maintain a positive reputation for your business. Here are some best practices for managing after hours phone service:
   • Automated attendant or IVR system
   • Emergency line or On-Call rotation
   • Professional call center service provider
   • Voicemail system
   • Call forwarding to mobile numbers of your team
   • Online support and chat
   • Regular review and response
3. What is the average cost of an after hours phone service?
   The cost of an after-hours phone service can vary based on factors such as the type of service, call volume, hours per day, days per week, customization required, and depth of training. While there is no fixed average cost due to these variables, a general overview can help in understanding what to expect when investing in after-hours call services.
   • Basic Voicemail Service: $20 to $30 per month
   • Call Forwarding: $0.10 to $0.50 per minute
   • Live Answering & Message Taking: $1 to $2 per minute
   • Custom-Trained Teams: $2000-$3000 per month
4. How does an after hours call call center service work?
   After hours support operate as an extension of a company’s in-house team. Our custom trained agents are ready to answer calls on behalf of your company. There are a number of tasks that call centers perform, particularly answering frequently asked questions, taking orders via phone, qualifying leads, and managing different forms of communication, such as calls, web chats and emails.
5. What happens during weekends, state & federal holidays?
   We offer 24 hours coverage during weekends & holidays. Feel free to share your list of state & federal holiday. We will offer 24 hours coverage on those days. You are free to select the holidays of your choice.