Well, if you have crossed this “Hamletian dilemma” and have decided to go straight ahead to offshoring then India is your destination (I hope I don’t sound like an over-enthusiastic travel agent, selling his holiday destination to you!). To offshore or not is the next big question. Well, over the years India has earned a place of pride amongst enterprises as a ‘Numero Uno’ offshoring destination and not without a lot of hard work!
Let us see three main reasons why organizations are looking to India and what advantages do they get?
1) We have the numbers – Hey! Dude, I’m not talking about the population (we sure do have the numbers) but we have other (more respectable) numbers as well. Like we have a whole lot of qualified and trained engineers, medical transcriptionists, call servicing agents, and a whole bunch of call center contracts from across the globe. From calls about medical insurance to travel agencies from Airways to hotels; most of the world’s customer support and back processing happens from this country.
And with so much practice, over the years we sure have become experts.
It won’t be cliched to say that we provide low costs, high quality, and greater flexibility than any other offshore nation (and this has been proved by a survey by Mc Kinsey’s).
Moving processes to India, will definitely boost your productivity, quality, and efficiency of call handling and increase conversion of call leads into actual sales. Proven!
2) Lowering your Cost– Contracting your back office services or even your calls to India can greatly reduce costs. Ya, you guessed it right; because we are a whole lot cheaper than employing anyone in U.K or U.S or any other for the same kind of work and timings. In the west, technical talent costs you a lot (but in India with 4000 engineering colleges and 2500 universities) talent comes cheap. With the scramble for jobs amidst this high population ratio; you can get the best that money can buy!
With India’s wide pool of highly-skilled professionals, educated unemployed young workforce, and low costs of infrastructure, you can get the same outsourcing done at almost 1/8th the cost that it would incur in the West!
It surely makes a lot of business sense.
Does this mean that we compromise on the quality of the services? No not at all, contrary to what people (especially the Chinese and Koreans) have been propagating; Indian call centers have high levels of quality assurance!
Our quality checks are stringent and match the best in the world and moreover, the quality of the work determines the payments made, so we dare not compromise on that; if we want to see those dollars flowing in!
3) Time Zone benefits– No one can deny that India has the time zone advantage when it comes to offshore operations. Companies that want 24/7 support can benefit greatly from this because maintaining a facility in U.K or U.S that will cater to round-the-clock calls can be a big headache whereas when it is from India it becomes as easy as saying “Namaste”!