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You must have heard about scripts used by tele-calling executives and might have pondered over how robotic it sounds. [...]
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The Power of Social Media Customer Service: Are You Doing Enough?
Social media customer service has caught a lot of traction these days. It’s a one of a kind strategy [...]
5 Tips On How To Build A Knowledge Base Or Help Center From Scratch
Building a knowledge base is an instrumental process for any organization, no matter the size. Given the growing customer [...]
Fortune 500 Companies that use Social Media for Customer Service
Ever imagined the impact social media can have on customer service? It is undoubtedly true that social media is [...]
Net Promoter Score (NPS) – The Only KPI That Matters
Net Promoter Score (NPS) - The Only KPI That Matters Interested in gauging the loyalty and level of your customers’ [...]
Customer Care Service – 5 Ways To Awesome Experience
Here are 5 Ways to Deliver Awesome Customer Care ServiceCustomer Care Service Must Respect & Appreciate Customers Customers want to [...]
Customer Support Services – 5 Ways to Leverage Facebook
Keeping your users upbeat and your customer support service engineers with a full head of hair is a top [...]
Customer Service Management – Best Practices
Customer is king and never has it been more true than the present. According to recent studies, Customer Service Management [...]
Call Center Pricing – Call Center Cost
When you are going to buy 24-hour call handling services, pricing is not the only factor that you should [...]
How to Evaluate Call Center Companies?
How to evaluate call center companies for your business? This is a very common but crucial question. While the question [...]
The Art Of Writing Customer Service Emails For Companies
Use plain and polite language: Just like any other communication channel, always present your emails in a polite and [...]
10 Startup Mobile Payment Apps That Can Obliterate Banks
Technology is a double-edged sword for banks. Before the internet, traditional industries made consumption time-consuming, expensive, and sometimes inaccessible. Startups [...]