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Innovation transforms companies­. And it does it quickly, efficiently, and cost-effectively. That’s why hundreds of books talk about it. Properly implemented, innovation: Boosts efficiency, productivity, quality, and competitiveness Captures value through solutions that meet new needs, unarticulated needs, or existing market needs in unique ways Increases job satisfaction employee motivation, and worker creativity Empowers employees to […]

We now have more than 7 billion people in the world. More than 6 billion of them have mobile phones. Clearly, mobile phones are here to stay. The increased use of mobile is a great boon to you no matter what your business. You can now connect with consumers anytime anywhere.  Taking advantage of this […]

Is developing an SLA worth the time and effort? It is if you want to boost customer satisfaction. SLAs are especially critical when outsourcing inbound call center services as well as help desk and tech support services. Outsourcing can help you boost customer satisfaction—especially if customer service isn’t a competency for you. To get the […]

Is your quality monitoring system doing what you want? Is it delivering the insights you expect and need? If you said no, then it’s time to make a change. It’s time to either upgrade your existing system or implement a new one. And you need to do it now—before more things fall through the cracks. […]