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employee productivity

6 Key Trends That Boost Employee Productivity & Engagement

6 Key Trends That Boost Employee Productivity — Do you ask for input when making key decisions? Or do you make them alone? If you make them alone, you may be missing critical input. And that can lead you to make critical call center mistakes. The people most impacted by decisions can often provide powerful insights you can use to make a better, more productive decision. According to a recent survey 40% of the respondents feel mangers consistently fail to ask for input from others when making decisions. This finding may surprise you. But it’s only one of the findings […]

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improving customer service

5 Key Tips For Improving Customer Service

Intense competition. Demanding market conditions. Challenging financial situations. These factors threaten you daily. They make it increasingly harder to beat out the competition. So how do you overcome these factors? That’s no secret. You create consistent customer experiences or improving customer service. Doing so boosts your brand and reputation. It also increases customer service and customer satisfaction. Unfortunately, new challenges make it harder to produce consistent customer experiences. These challenges give customers a boatload of options to explore. As a result, customers are less willing to settle for anything less than the best. Below are five opportunities that you can turn […]

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Customers Speak

Customers Speak 6 Languages, Do You?

Gone are the days when Inbound Call Centers were just about helping customers. Today its about user experience, delighting customers, recurring sales, referrals & a lot more. Customers Speak what they have in mind. Can you afford to publish a toll free number and sit back? You need to be at the right place at the right time. Be available when, where & how the customer desires. You must have all ends covered. Here’s a list of 6 channels of communication that you must open when designing your CRM strategy. Phone Support: Customers speak directly to customer support representatives over […]

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Contracting Help Desk

5 Challenges SMBs Face When Contracting Help Desk

Do you consider help desk a convenience? If you do, you’re taking it for granted. Help desk isn’t a convenience. It’s a major determinant of customer satisfaction and it can differentiate you from your competitor, increase sales, and boost revenues. But even if you take it seriously, you may not be able to provide it at a high level. That’s typical of many SMBs. These businesses often have resource-constrained IT departments, limiting service. So savvy managers turn to Contracting Help Desk to compensate. It provides benefits that are hard to ignore—including boosting customer service and customer satisfaction. It’s a solution [...]
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