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Think managing one outsourced relationship is tough? Try managing two or three at the same time. It’s enough to make your head spin. If you’re managing multiple outsourced relationships, you know what a challenge it is. It can drive even the best manager crazy. The secret to managing multiple outsourced relationships is to limit the […]

It’s the white elephant in the room. And it’s getting harder and harder to ignore More and more people are using their personal devices at work. And it’s not just at your company. It’s everywhere. Juniper Research claims the number of people using personal devices at work will exceed $350 million globally in 2014. Given […]

Do you want to be an effective leader? Most managers do. But being an effective leader isn’t easy. To do it, you need to ingrain the right habits for dealing with all levels of people—peers, suppliers, subordinates, and/or superiors. You also need to ingrain the right habits for dealing with pressure situations. They often require […]

Do your customer support reps constantly make mistakes? Are you able to identify their weaknesses? Are they not motivated enough to help your customers? You can resolve all these problems by effectively auditing the calls they answer for quality. Check our video to learn how to audit your calls.