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VPN on Routers With the increasing use of VPNs, many have started deploying VPN connectivity on routers for additional security and encryption of data transmission. Setting up VPN service on a router will allow any device(s) connected to use the VPN network that is active on it. This also makes it easy to setup VPNs […]

Fostering teamwork is a top priority for leaders. That’s because it provides key organizational benefits. It boosts productivity, increases efficiency, and empowers employees. More important, it improves customer service and customer satisfaction. Being part of a team comes from feeling part of something larger than you, which has a lot to do with an employee’s […]

SLAs are powerful business tools. They help set management expectations. They help clarify responsibilities for each company. And they help improve service provider communications. When done right, SLAs can help build a solid foundation that promotes a long-term win-win relationship between you and your service provider. But crafting an effective SLA is no walk in […]

More than 50% of consumers in the U.S. switched service providers in 2013. That’s an increase of 5% over 2012. Clearly, customer switching is a problem for U.S. companies. But the problem isn’t confined to just the U.S. It affects companies globally as well. Worldwide, 66% percent of consumers switched companies in 2013—an increase of […]