Live Chat Online sales@31west.net 877-262-5030

Blog

Blog

Innovative Leadership

6 Tips For Fostering Innovative Leadership

“Culture eats strategy for breakfast.” It’s an old saying. But it’s all too true. A company’s culture can derail strategy execution. In fact, you may have seen it happen at your company. Culture can also stifle innovation. When it does, it threatens a company’s survival. Put simply, stifling innovation hurts both your top and bottom lines. A recent Capgemini study (2012) concludes that innovative leadership is the key differentiator between leaders and laggards in business. But becoming more innovative isn’t as simple as it sounds. It requires financial resources, senior management support, and a culture that values and nurtures creativity. It also requires leadership. Innovative leadership is crucial. Without it, you can’t create a corporate culture that fosters innovation. At […]

Read more
Customer Defection

The World Lost $338 Billion – You Included

Ever wondered just how much the world lost due to poor customer service? A lot !! Probably more than you think. A recent survey of consumer attitudes toward customer service in 16 economies says poor customer service cost upwards of $338.5 billion (USD) worldwide annually. The survey also says that the average annual value of each customer relationship lost to a competitor or abandoned because of poor customer service is $243 (USD). Across all countries 7 out of 10 consumers ended at lest 1 relationship annually because of poor customer service. Nearly 9,000 consumers were surveyed, with a minimum sampling of 500 per country. Countries included in the survey were the United Stats, the United Kingdom, China, Germany, and Russia. This […]

Read more
secrets

How To Partner Like The Fortune 500 – 7 Secrets

How To Partner Like The Fortune 500 – 7 Secrets — There’s no leeway for failing in business. That’s because the consequences are enormous. In other words, you can’t afford to fail. Take outsourcing. When you fail at vendor partnerships, you miss a chance to do three things: Cut operational costs Increase added value Focus more on core functions And this is just the tip of the iceberg. There’s more. When you fail at contracting, you also miss the chance to improve flexibility, increase revenues, and boost customer satisfaction. In other words, you miss the chance to transform your business and increase your competitiveness. So if you’re planning on external vendor provided customer service or tech support, you better make sure […]

Read more
Improving Customer Experience

7 Tips For Improving Customer Experience

Wondering how to take on the task of improving customer experience to the next level? It’s a question many managers are asking themselves. To take customer experiences to the next level, you’ll need to change some business processes, including getting rid of some old ones and adding some new ones. You’ll also have to create a more customer-oriented philosophy among your staff. That’s a challenge. To do it, you’ll need to walk in your customers’ shoes. See what they see. Experience what they experience. Then revamp customer experience accordingly. Obviously, this takes work. It also takes time. This is how we do it at 31West. How To Improving Customer Experience? You can get the ball rolling right now. Below are 7 […]

Read more