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It would take 10.5 million units of the first ever hard-drive and area in excess of 2200 football fields to store the data generated this World Cup. The FIFA World Cup has been as much an IT spectacle as a sports extravaganza, rocketing far past the Sochi Winter Olympics and Superbowls XLVIII, the other major […]

Have you been following the World Cup soccer tournament? If you’re like most soccer fans, you’re following it closely. Sponsored by the Fédération Internationale de Football Association (FIFA), the sport’s global governing body, the World Cup is held once every four years. It’s the biggest sporting event in the world and millions keep tabs on […]

Do you see the contact center as an unavoidable expense? Most managers don’t. They know the value of a customer call center. But some senior managers do. These managers are always asking you to squeeze more out of your people or find more ways to cut waste from processes. Viewing the call center as an […]

No transition is simple. Most, if not all, are complex. But a successful transition delivers. It increases revenues, cuts costs, and boosts customer satisfaction. It also frees up critical resources you can use to shore up activities designed to create a sustained competitive advantage and given today’s hotly contested marketplaces, creating a sustained competitive advantage […]