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How To Create Teamwork In The Workplace

Fostering teamwork is a top priority for leaders. That’s because it provides key organizational benefits. It boosts productivity, increases efficiency, and empowers employees. More important, it improves customer service and customer satisfaction. Being part of a team comes from feeling part of something larger than you, which has a lot to do with an employee’s understanding of the organization’s mission. Put simply, it’s the feeling that everyone is working together for a common goal. Teamwork is a valuable managerial tool, if you know how to create it. Few leaders do. If fostering teamwork is a priority for you, it helps to have a clear picture of the key traits of highly effective teams. These key traits drive a team’s success. […]

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building SLA

The 7 Most Critical Steps In Building SLA

SLAs are powerful business tools. They help set management expectations. They help clarify responsibilities for each company. And they help improve service provider communications. When done right, SLAs can help build a solid foundation that promotes a long-term win-win relationship between you and your service provider. But building SLA is no walk in the park. It takes thought and effort to create one. Unfortunately, some managers gloss over key steps in establishing an SLA. Others ignore some key steps. That’s courting disaster—especially if you’re outsourcing inbound call center services. To make sure you don’t skip any key steps when creating your next SLA, we’ve listed the seven most critical ones below. Implementing them will help you develop an effective SLA […]

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Posted in SLA
Customer Experiences

5 Habits Of Companies Delivering High-valued Customer Experiences

More than 50% of consumers in the U.S. switched service providers in 2013 due to poor customer experiences. That’s an increase of 5% over 2012. Clearly, customer switching is a problem for U.S. companies. But the problem isn’t confined to just the U.S. It affects companies globally as well. Worldwide, 66% percent of consumers switched companies in 2013—an increase of 4% over last year. If consumer switching isn’t a problem at your consumer, you’re lucky. But that doesn’t mean it can’t become one. All it takes is one bad experience for a customer to bolt. So how can you prevent customers from switching? Provide rich, high-valued customer experiences that exceed customer expectations. That’s what many of the world’s top service-rated […]

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enterprise mobility

How To Choose An Enterprise Mobility Platform

Enterprise Mobility is no longer an option. It’s a necessity. Converting key services to rich mobile customer experiences is a must these days if you want to survive. Going mobile benefits everyone—especially customers. It increases productivity, enhances connectivity, and improves customer services. These benefits all help boost customer satisfaction. But you can’t always use your existing web delivery platform to do it. It may work for simplistic mobile scenarios. But won’t work for delivering sophisticated customer experiences. To create a rich mobile customer experience, you need a robust enterprise mobility platform—one that’s ideally suited to your company. Choosing An Enterprise Mobility Platform One way to choose that platform is to determine what one does. You want an enterprise platform to […]

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