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6 Infuriatingly Amusing Customer Service Calls
Funny seems considerably funnier when it strikes ordinary everyday situations. Anybody who has stifled a laugh in a conference room [...]
Facebook Messenger for Businesses: What’s in it for you?
Social networks have evolved rapidly over the last few years. Previously, tools like Myspace were mainly used for messages and [...]
5 Biggest US Companies That Offshore to India
As business realities change, a number of companies are adopting strategies to Offshore to India & help control costs, stay [...]
10 Best Apps for Companies to Manage Content
Every company is looking to increase its efficiency, productivity, and effectiveness. One common topic that has been in current [...]
5 Software That Call Centers Use for Twitter Support
Call Centers Use for Twitter Support: In today's business landscape, the majority of companies are dedicated to enhancing their processes, [...]
10 Statements A Call Center Rep Must Never Use
In the customer-specific industries, the improper responses of the 24-hour customer support teams create customer dissatisfaction. Here are the [...]
Companies Must Learn From The Game of Thrones
The Game of Thrones has significant lessons in customer service for business owners. Cersei Lannister says to Ned Stark before [...]
Twitter DM: A Revolution In Call Center Communication
Twitter has become one of the critical channels to drive customer loyalty and satisfaction. Customers today use Twitter to complain, [...]
Retention: Comcast & Sky Redefine Customer Service
Two companies with recent incidences of poor customer service: Comcast and Sky have had their call center habits thoroughly lambasted. [...]
The Changing Trends: Integrated Customer Self-Service
We live in a world where technology changes almost every aspect of our lives. If you look around, you will [...]
10 Shocking Customer Service Blunders That Escalated Quickly
For as long as there have been customer service blunders. What has changed is the cost of one wrong move [...]
How Tech MNCs Handle Call Center Evolution?
Call centers services of all types are evolving. With multi-channel customer service and cloud sourcing, tech support, customer service, and [...]