After hours call center services in Hollywood, Florida for nights, weekends and holidays.
Our after hours call center service agents are available to resolve customer’s issue over calls, emails, chats and other channels. We help you increase revenue and reduce after-hours support cost by up to 70%.
We resolve all basic issues over the phone, create support tickets in your ticketing system & escalate critical matters to your in-house or 3rd party escalation teams. We guarantee 100% response rate, backed by an SLA, and a delightful customer experience.
Top Brands We Serve
Flexible Coverage With Our After Hours Call Services In Hollywood, Florida
- Mon
- Tue
- Wed
- Thu
- Fri
5:00 PM to 10:00 AM next day
- Sat
- Sun
- Holidays
24 Hrs/day
– Customized plans are available as per your requirement. Contact us for details.
– 24 Hours coverage available on holidays of your choice.
Stay Open With Our After hours Phone Service in Hollywood
On weekdays, we cover 5:00 PM to 10:00 AM the following day, Florida time. We guarantee 100% response rate backed with an SLA. We ensure no calls, tickets, or notifications are ever missed.
- After Hours General Customer Service
- After Hours IT Help Desk Support
- After Hours Vacation Rental Support
- After Hours Guest & Reservation Support
- After Hours Support for Hospitals & Facilities
- After Hours Support for Logistics Industry
- After Hours Travel Desk Support
Your After Hours Call Service in Hollywood, Florida.
We Answer Calls When You Can't
- Answer after-hour calls, emails, chat & tickets
- Log new tickets and update existing tickets
- Triage & Resolve customer issues
- Gather & update ticket with data for escalation
- Escalate priority issues via phone calls
- Multi-level Escalation for on-call engineers
- Send acknowledgement within SLA time
- Route non-critical tickets to appropriate teams
Omni-Channel Support
-
Phone Calls
-
Live Chats
-
Emails
-
Notification Alerts
-
Tickets
What Can You Expect From Our After Hour Service
Stay Open 24/7
Stay open 24/7 for your callers in Hollywood, Florida without the overheads
100% White-Label
We work behind the scene. All calls, chats and emails are answered under your brand name
We Resolve Issues
We don’t just takes messages. Any answering machines can do that. We resolve issues!!
Significant Savings
50% to 70% lower cost of after-hours support when compared to in-house teams
No Contracts
No forced, time bound contracts. Disconnect anytime with a 1-month notice
BYOT
We work with your business applications & tools. No integration headaches
Go-Live in 1 Week
We can help you go live in 5-7 working days. Fully trained & ready agents.
Omni-Channel Support
We respond to support request over Phone calls, Emails, Chats & Tickets. All in the same cost
Custom Training
Our team is fully trained on your business, applications & SOPs before going live
Quick Training
Train-The-Trainer for easy knowledge transfer. We’ll manage the team training.
No Bots or Voicemails
No frustrating Bots or VMs. Our support reps keep your customer happy & business growing
Good Night Sleep
Fun Weekends
Bring Your Own CRM Tools with Our After Hours Call Center Services
With 31West, you need not worry about having to move away from these tools. For a hassle-free support, we jump on the same applications as your in-house reps, eliminating any duplication of work or being out of sync. We work with your your CRM, help desk, ticket management, billing, shipment and return, admin panels, etc.
Our After Hours Support backed by Guaranteed SLA
-
Under 5 Rings
Phone Response Time -
Under 15 Mins
Email Response Time -
Under 5 Mins
Notification Response Time
Trusted After Hours Call Center Solution in Hollywood, Florida
Here are the top 7 reasons why competitors prefer 31West over the competition:
- 24 Years of Trust
Since 2001, we’ve been helping small & mid-sized businesses in in Florida reduce cost and improve customer experience.
- 100% White-labeled Services
We do all the heavy lifting behind the scenes. No mention of 31West anywhere.
- Flexible After-hours Coverage
Feel free to customize the service coverage as per your choice — hours of the day and days of week.
- Bring Your Own Applications & Tool
We use your business applications, CRM, and other tools. No sending data to any other platforms.
- SLA Compliance
We ensure 100% adherence to internal and client SLAs. These are important drivers for contract renewals.
- Significant Cost Saving
24/7 support is expensive. Our clients in Florida have saved 50% to 70% on their support cost.
- No Forced Contracts
We don’t believe in forced, time bound contracts. All we ask is a 1-month prior notice.
You Deserve Peaceful Sleep, Fun Weekends & Reliable After Hours Call Service
Our after-hours call center service operates outside of regular business hours. We handle incoming calls, emails, chats, or notifications from your customers or users. We ensure that your business can support your customers, even when your offices are closed for the day, be it night time, weekends or holidays.
Enjoy a peaceful sleep knowing that our support team is there to take care of your customers every day. Don’t get disturbed by client calls for issues that are not critical. Our support reps are trained to resolve tier-1 issues on-the-spot. We triage & escalate only critical issues and also log a ticket for the ones which can wait for the following business day. 31West is the preferred partner for after hours call center services in Hollywood, Florida area.
Industries We Serve In Hollywood, Florida
After-Hours Call Center Service In Florida
- After Hours Call Center In Boca Raton
- After Hours Call Center In Brandon
- After Hours Call Center In Cape Coral
- After Hours Call Center In Clearwater
- After Hours Call Center In Coral Springs
- After Hours Call Center In Davie
- After Hours Call Center In Deltona
- After Hours Call Center In Fort Lauderdale
- After Hours Call Center In Fort Myers
- After Hours Call Center In Gainesville
- After Hours Call Center In Hialeah
- After Hours Call Center In Hollywood
- After Hours Call Center In Jacksonville
- After Hours Call Center In Lakeland
- After Hours Call Center In Lehigh Acres
- After Hours Call Center In Miami
- After Hours Call Center In Miami Gardens
- After Hours Call Center In Miramar
- After Hours Call Center In Orlando
- After Hours Call Center In Palm Bay
- After Hours Call Center In Palm Coast
- After Hours Call Center In Pembroke Pines
- After Hours Call Center In Pompano Beach
- After Hours Call Center In Port St. Lucie
- After Hours Call Center In Riverview
- After Hours Call Center In Spring Hill
- After Hours Call Center In St Petersburg
- After Hours Call Center In Tallahassee
- After Hours Call Center In Tampa
- After Hours Call Center In West Palm Beach
Why Select 31West for Your After Hours Support In Hollywood?
Many firms have seen their customer connection tactics transformed by the introduction of after-hours call center services. Such services enable businesses to keep ongoing engagement with customers, boosting trust and happiness. Businesses that provide 24/7 service not only gather queries outside of typical business hours, but they also manage emergencies successfully. The existence of dedicated workers after hours can greatly minimize customer irritation and avert possible losses due to unresolved problems. Furthermore, these services allow businesses to study client input and change their tactics, resulting in better product offerings and service. Finally, this comprehensive support system improves customer relationships and encourages corporate growth.
Frequently Asked Questions
- Who should use after hours call center services?
Our services are particularly beneficial for organizations in Hollywood, Florida where customers may have support requirements anytime of the day or night. Many industries like healthcare, hospitality, logistics, etc., operate 24 hours. These industries can greatly benefit from our after-hours services. - What is the average cost of an after hours phone service?
The cost of an after-hours phone service can vary based on factors such as the type of service, call volume, hours per day, days per week, customization required, and depth of training. While there is no fixed average cost due to these variables, a general overview can help in understanding what to expect when investing in after-hours call services.- Basic Voicemail Service: $20 to $30 per month
- Call Forwarding: $0.10 to $0.50 per minute
- Live Answering & Message Taking: $1 to $2 per minute
- Custom-Trained Teams: $2000-$3000 per month
- What happens during weekends, state & federal holidays?
We offer 24 hours coverage during weekends & holidays. Feel free to share your list of state & federal holiday. We will offer 24 hours coverage on those days. You are free to select the holidays of your choice. - How will your team access our email, tickets and business applications?
We are happy to use all your existing business applications. Just create an account for our team to login and we are good to go. We have experience with all popular business applications. - Why is after-hours call center service important in Hollywood, Florida?
It enhances customer satisfaction by offering round-the-clock support, builds trust, reduces response times for urgent issues, and caters to customers in different time zones.
In Hollywood, Florida call 877-262-5030 or request a custom quote via the form below.