The Inbound Call Center For The Art Of Living

Well, the quintessential call center is our good old' inbound call center - where customers literally call in to "say" [...]

Nancy Pais

Converting Irate Callers Into Admirers

80% of callers to a Call Center are irate. The other 20% call to seek information and can be [...]

Nancy Pais

For most of the clients sitting far away in the US and UK; call centers in India still represent [...]

Nancy Pais

Some of the most established names in the medical health arena in the US and UK have established their medical [...]