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mistakes

7 Top Outsourcing Mistakes

7 Top Outsourcing Mistakes – Here are two ominous statistics if you’re planning to outsource tech support: IT projects are 20 times more likely to fail than other types of projects. One in six IT projects has cost over runs of 200% These two findings come from a 2011 Oxford University research project Admittedly, these findings are a bit dated. But they still stop you in your tracks. IT project failures not only cost you billions. They can end the careers of managers—or at least place black marks on them. And like all managers, you’d like to keep your job. The best way of keeping your job is to make sure everything goes smoothly when outsourcing tech support. And it […]

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Successful Offshoring

8 Steps To Creating A Successful Offshoring Project

How can I make sure my project succeeds and how to create a successful offshoring project? If you’re thinking of offshoring your call center, you’ve probably asked yourself this question a dozen times over. Sure, offshoring provides numerous benefits. It can cut costs, reduce risk, and increase efficiency. It can help you stay focused on core competencies. And it can increase competitiveness. But it also entails risk. So how do you minimize risk and achieve offshoring success? One way is through good planning. It’s the secret to completing offshoring projects on time, on budget, and with high quality results. Follow The 8 Steps For  Successful Outsourcing Project: 1. Select The Right Successful Offshoring Project This might not be as obvious as […]

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project success

7 Keys To Get Guarantee Project Success

Management may want to contract projects to external vendors for different reasons. Maybe it wants to gain operational efficiencies. Maybe it wants to gain additional expertise. Or, maybe it just wants to increase management focus on core functions. Whatever the reason, the only thing that really matters—at least as far as you’re concerned—is whether the project succeeds. If it does, you’re a hero. If it doesn’t, well…… If responsibility of a project falls squarely on your shoulders, you want to be up for the challenge. So what can you do to guarantee your project’s success? Keys To Get Your Project Success: Each project is unique. And each has its own keys to success. But some keys are common to all […]

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customer service care

7 Essentials For Delivering Epic Customer Service Care

Bad customer service care  is more costly than you think. A recent report from Desk.com indicates that it costs U.S. companies about $84 billion annually. Globally, it costs companies 338.5 billion each year. Of the customers that left companies, 61% percent went to competitors. Customers are more demanding than ever. And thanks to the Internet, it’s all too easy for them to defect to your competitors. If you want to thrive in business, you must provide epic customer service. But doing that, service can be daunting.  7 Things You Can Do To Boost Customer Service Care  At Your Business: 1. Empower Associates Training associates to handle 95% of the time is imperative. Customers want their problems resolved as quickly as […]

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