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How to Integrate Your CRM with Social
Customer resource management has evolved. With all of the Internet tools and big data analytics available, companies are more in [...]
Help Your Call Center Reps Be More Effective – Efficient
If your company runs the 3rd shift for your call center services you may see a difference in its effectiveness [...]
Creating a Safe Environment for Your Inbound Call Center
Efficient teams work well with one another and strive to meet a common goal. As a leader, your responsibility is [...]
Developing A More Innovative Inbound Call Center: 7 Tips
Sixty years ago Peter Drucker said that “the business enterprise has two - and only two functions: marketing and innovation”. [...]
Help Employees Create a Positive Work and Life Balance
Employees who are able to maintain a healthy work-life balance perform better and are less likely to leave your company. [...]
SMB’s Need an Effective Strategy for Their Call Centers
When it comes to inbound call centers, balance is key. Placing your phone number everywhere will increase calls but will [...]
How To Build Long-Term Contracting Success
How To Build Long-Term Contracting Success - Is your contracting project delivering as expected? -- Not every project does. In [...]
Transform Your Back Office With These 7 Steps
If you’re like many managers of inbound call centers, you’re diligently optimizing your customer-facing processes. Are our back-office operations being [...]
MNCs Offshoring To Lower Cost Is For Real
Many small businesses look to see what large corporations are doing to create efficient business practices and to lower costs. [...]
Strategies That Will Lower Inbound Call Center Costs
Human resources are often one of the most expensive and inefficient departments for a new business. The cost incurred to [...]
Companies Blinded by the Stats
Growth hacking is a term that started in Silicon Valley and spread like wildfire through the rest of the business [...]
Building A Culture Of Trust In An Inbound Call Center
Do your call agents trust you? Chances are they don’t. Workers instinctively mistrust managers until they prove otherwise. It may [...]