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How To Execute A Flawless Transition Plan
If you’re implementing an outsourcing project, you want it to be a success. Executing an effective transition plan is the [...]
A Five-Step Call Center Vendor Selection Process
You’ve gotten approval to outsource customer service. You’ve gotten buy-in from all key stakeholders. You’ve developed a budget for the [...]
Companies Obsessed With Customer Service To Succeed
Customer retention is more critical to your business’s survival than you think. It's the key to success in today's competitive [...]
Will Your Company Make It Until Tomorrow?
Today’s marketplaces have dramatically changed. And it isn’t necessarily for the better—not if you’re an SMB. Thanks to the Internet, [...]
5 Necessary Call Center Metrics
Measuring call center metrics is a delicate balancing act. It involves weighing three key measures of performance—quality, quantity, and efficiency. [...]
How To Set Goals For Your Managed Projects
How do you define managed projects' success at your company? If you said it’s completing projects on time and on [...]
7 Surprising Ways To Take Your Business Global
There are now more connected mobile devices on earth than people. And the number of mobile devices is expected to [...]
How To Protect Your Company From Unexpected Security Killers
Do you think cyber attacks or cyber security breaches are isolated incidents? Or, that hackers won’t attack you because you’re [...]
2 Billion Internet Users: Are You Missing The Global Business Opportunity?
Are you missing out on the global business opportunity? Thanks to key jumps in technology, world markets are more accessible [...]
7 Leadership Mistakes Causes Employees To Lose Motivation
Everyone makes mistakes. But when leaders make them, it can be really costly— a lost client, a missed business opportunity, [...]
5 Challenges in New Global Market & How To Overcome
Globalization is no longer an abstraction. It’s a reality. For many companies, globalization is imperative. To survive in the 21st [...]
6 Tips On Hiring Employees That Go The Extra Mile
A recent survey showed that a whopping 60 percent of small businesses admitted having a hard time finding the [...]