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There is no right or wrong answer. Many people refer help desk and service desk to be the same [...]
10 Tips to Reduce Average Handling Time (AHT)
Higher handling time will cost you customer satisfaction & money. The longer you take to assess the problem and [...]
5 Tips On How To Build A Knowledge Base Or Help Center From Scratch
Building a knowledge base is an instrumental process for any organization, no matter the size. Given the growing customer [...]
Creating A Lifestyle Of Change Through Your Help Desk
This is the time of year when people think of others. Fundraisers kick into overdrive, people give to food [...]
Does Your Offshore Help Desk Company Use VOIP?
It is important to understand the technology your outsource help desk company uses when they serve your clients. The [...]
5 Challenges SMBs Face When Contracting Help Desk
Do you consider help desk a convenience? If you do, you’re taking it for granted. Help desk isn’t a convenience. [...]
10 Top Reasons Why Vendor Engagement Fails
Vendor engagement is a “problem” is a mistake—a BIG mistake. So don’t even think about it. It’ll just create a [...]