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This is the time of year when people think of others. Fundraisers kick into overdrive, people give to food [...]
Does Your Offshore Help Desk Company Use VOIP?
It is important to understand the technology your outsource help desk company uses when they serve your clients. The [...]
5 Challenges SMBs Face When Contracting Help Desk
Do you consider help desk a convenience? If you do, you’re taking it for granted. Help desk isn’t a convenience. [...]
10 Top Reasons Why Vendor Engagement Fails
Vendor engagement is a “problem” is a mistake—a BIG mistake. So don’t even think about it. It’ll just create a [...]
Help Desk – 5 Common Mistakes You Should Avoid in 2024
A tectonic shift is re-shaping the face of business worldwide and you may need to explore it to grow your [...]