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Customer Service Management – Best Practices
Customer is king and never has it been more true than the present. According to recent studies, Customer Service Management [...]
Call Center Pricing – Call Center Cost
Call Center Pricing / Call Center Cost Call center pricing is an important factor but let it not be the only [...]
How to Evaluate Call Center Companies?
How to evaluate call center companies for your business? This is a very common but crucial question. While the question [...]
The Art Of Writing Customer Service Emails For Companies
Customer service today heavily relies on digital channels like emails to communicate with customers and solve issues in a cost-effective, [...]
10 Startup Mobile Payment Apps That Can Obliterate Banks
Technology is a double-edged sword for banks. Before the internet, traditional industries made consumption time-consuming, expensive, and sometimes inaccessible. Startups [...]
6 Infuriatingly Amusing Customer Service Calls
Funny seems considerably funnier when it strikes ordinary everyday situations. Anybody who has stifled a laugh in a conference room [...]
Facebook Messenger for Businesses: What’s in it for you?
Social networks have evolved rapidly over the last few years. Previously, tools like Myspace were mainly used for messages and [...]
5 Biggest US Companies That Offshore to India
As business realities change, a number of companies are adopting strategies to Offshore to India & help control costs, stay [...]
10 Best Apps for Companies to Manage Content
Every company is looking to increase its efficiency, productivity, and effectiveness. One common topic that has been in current [...]
5 Software That Call Centers Use for Twitter Support
Call Centers Use for Twitter Support: In today's business landscape, the majority of companies are dedicated to enhancing their processes, [...]
10 Statements A Call Center Rep Must Never Use
When a customer contacts a call center rep for help, complain, or seeks help in a product or service-related breakdown, [...]