Category: Customer Service

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Integrated Customer

The Changing Trends: Integrated Customer Self-Service

We live a world where technology changes almost every aspect of our lives. If you look around, you will observe how wired we are, and thanks to the internet virtually all aspects of the business can be accomplished in the easiest way possible. Customer service companies can now deliver their services from anywhere anytime. Customers can login and manage their issues with the integrated customer self-service portal. Integrated customer self-service portals are targeted to meet the requirements of B2C relationships. It is the new trend that most customer support service companies have adopted. What makes these trends effective? Technology Technology […]

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Customer Service Blunders

10 Shocking Customer Service Blunders That Escalated Quickly

For as long as there has been customer service blunders. What has changed is the cost of one wrong move in handling a customer’s problem. The impact is no longer limited to one disgruntled customer or his kith and kin; a customer support faux pas could explode online and go viral through online media and social networks to do some serious damage to the reputation and goodwill which brands hold so dear. Some of these are major slip-ups; others are the result of tactless handling of what would have been minor incidents. This list looks at some such cases involving big [...]
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customer communities

Customer Communities Don’t Replace Inbound Call Centers

Customer communities have become a popular way for businesses and customers to handle certain interactions. Small business owners may even be under the mistaken belief that these communities can replace inbound call center companies. While a customer community may play a role in serving your customer, don’t misunderstand the importance of contact centers. Customer Communities A customer community is an online forum where employees, experts and customers can communicate with one another about the products and services of a specific company. It is a great place to find answers to frequently asked questions, learn tips and tricks for getting the […]

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Customer Relationship Management

How Customer Relationship Management Can Benefit Business?

Customer relationship management (CRM) is one of the most important aspects of your business. Call center interactions define customer service. With the reputation of your company on the line, you need specialists managing the frontlines. That is why you should consider CRM for your company. Customer Interactions The call center is normally the department that has the most contact with your customers. If your customers rave or rant about your business, it is usually because of their experience with your call center. However, call centers are expensive to create and manage. Add to that the fact that most small business […]

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