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How To Improve Help Desk Performance?
A helpdesk is the prime necessity of modern age businesses. The reason is both your employees and customer desire flawless [...]
Remote Employee Onboarding – Best Practices From Industry Leaders
The onboarding of new hires is always challenging, and when it involves employees who will be working remotely, it [...]
What Is A Help Desk ? – Types, Functions, Features, Objectives
help desk is organization’s centralized support system. It’s purpose is to provide accurate customer service & resolve customer complaints.
Process Documentation: Small Trouble – Big Gains
Process Documentation may be a basic process improvement tool but it can have far reaching effects on a business.
Password Management: How, Why & Ways. All You Need to Know
The problem of password management isn’t going away, & we’re here to give you as much insight as possible [...]
How Do Successful Managers Prepare Their Teams For Change?
How do successful managers prepare their teams for change? By adding clarity, structure, and motivation to the process …
In Office, Work From Home or Hybrid, What Do CTO’s Think?
We spoke with top CTOs to learn their observations & opinions on the rise of cloud & impact of [...]
Top 5 Enterprise Firewalls CTOs Trust
Find out why top enterprise firewall vendors like Palo Alto Networks, Check Point, and Cisco are trusted by CTOs [...]
Top 6 IT Challenges In Hospitality Industry
We share our learnings after 13+ years of experience in the Hospitality Business Industry. Key IT Challenges and how [...]
Top 6 IT Challenges In Healthcare Industry
Here’s a look at some common IT-related challenges faced by the healthcare industry, and considerations must make to finally [...]
What Is A Phishing Attack, And How To Prevent It?
Phishing attack is fraudulent process of sending emails to users with intention of deceiving them into disclosing their personal [...]
5 Biggest Cyber-Attacks & How Much Did It Cost Companies?
Cyber-attacks are becoming more frequent, and expensive. Find out which major cyber-attack was most costly to businesses around the [...]