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6 Essential Metrics To Measure Your Offshore Projects
Measure Your Offshore Projects. "If You can’t manage what you can’t measure.” It’s an old saying. But it’s true—especially when [...]
How To Set Goals For Your Managed Projects
How do you define managed projects' success at your company? If you said it’s completing projects on time and on [...]
15 Surprising Companies That Offshore Technical Support
History of the offshore technical support industry is instructive. It started out fairly well, cooled a bit around 2009, and [...]
How To Use Customer Feedback To Improve Your Tech Support
Are you proactive when it comes to gathering customer feedback? Smart managers are. Customer feedback is the key to improving [...]
How Does Your Company Compare To Common Support Standards?
Your call center is the “window” to your businesses. The call center remains the keyway customers contact businesses — even [...]
75% Of Customers Leave A Company After Dealing With Unfriendly Customer Support
Customer Support is all about meeting customer expectations. When you meet them, customers are happy. When don’t, they’re not happy [...]
Don’t Overlook The Most Important Tech Support Metrics
Outsourcing tech support metrics can cut costs, increase efficiency, improve productivity, and deliver better customer experiences. But you can’t realize [...]
7 Surprising Ways To Take Your Business Global
There are now more connected mobile devices on earth than people. And the number of mobile devices is expected to [...]
How To Protect Your Company From Unexpected Security Killers
Do you think cyber attacks or cyber security breaches are isolated incidents? Or, that hackers won’t attack you because you’re [...]
10 Questions To Ask Before Contracting Tech Support
For some companies contracting tech support services isn’t an option. It’s a necessity. Contracting provides benefits these companies just can’t [...]
10 Technologies You Need To Have a Remote Workforce
Building a remote workforce is 'smart business'. A remote workforce can slash overhead costs, increase productivity, and boost employee efficiency. [...]
How To Motivate Offshore Team Members
There’s no denying the importance of customer service. Good managers realize this. They also realize that team members; outsourced or [...]