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Transform your 24×7 US based call center services with customer journey mapping process. Learn how customer support outsourcing companies [...]
How To Set Up An After Hours Support For Your IT Development Business
Learn effective methods to set up after hours call center services for your IT firm, employing 24×7 IT service [...]
10 Ways To Improve Customer Service In Higher Education
Research shows that customer service in higher education institutes (universities and colleges) is not optimal. Many institutions focus on bureaucracy [...]
Beyond Enrollment: Customer Service Strategies For Retention In Online Courses
Optimise retention in your online courses with a US based customer service outsourcing system that is beyond enrollment, using [...]
5 Important KPIs And Metrics For A Great Customer Experience
Improving KPIs and Metrics for Customer Experience helps client-business relationships. These metrics improve operations & customer success.
10 Tips to Reduce Average Handling Time (AHT)
Higher handling time will cost you customer satisfaction & money. The longer you take to assess the problem and [...]
How To Provide A Memorable Customer Experience
You must have heard about scripts used by tele-calling executives and might have pondered over how robotic it sounds. [...]
Examples of Great Customer Service
You must have heard about scripts used by tele-calling executives and might have pondered over how robotic it sounds. [...]
Importance of Customer Service
You must have heard about scripts used by tele-calling executives and might have pondered over how robotic it sounds. [...]
Tame That Angry Customer & Deliver Delightful Customer Service
You must have heard about scripts used by tele-calling executives and might have pondered over how robotic it sounds. [...]
Call Scripts: How it Impacts Customer Success
You must have heard about scripts used by tele-calling executives and might have pondered over how robotic it sounds. [...]
Net Promoter Score (NPS) – The Only KPI That Matters
Net Promoter Score (NPS) - The Only KPI That Matters Interested in gauging the loyalty and level of your customers’ [...]