15 Surprising Companies That Offshore Technical Support

History of the offshore technical support industry is instructive. It started out fairly well, cooled a bit around 2009, and [...]

Outsourcing Tech Support

Nancy Pais

10 Questions To Ask Before Contracting Tech Support

For some companies contracting tech support services isn’t an option. It’s a necessity. Contracting provides benefits these companies just can’t [...]

Tech Support Outsourcing

Nancy Pais

10 Technologies You Need To Have a Remote Workforce

Building a remote workforce is 'smart business'. A remote workforce can slash overhead costs, increase productivity, and boost employee efficiency. [...]

Technology Outsourcing

Nancy Pais

How To Motivate Offshore Team Members

There’s no denying the importance of customer service. Good managers realize this. They also realize that team members; outsourced or [...]

Outsourcing

Nancy Pais

Technical Support – 10 Requirements For Vendor Selection

Gartner reports that offshore technical support can save companies 25-30%. Savings like this are hard to ignore—especially if you’re a [...]

Tech Support Outsourcing

Nancy Pais

How To Select The Best Tech Support Vendor

Thanks to economies of scale, Tech Support Vendor can save companies big dollars in operational costs while providing enhanced support [...]

Tech Support Outsourcing

Nancy Pais

5 Tips to Supercharge Your Offshoring Engagement

Businesses everywhere know the positive impact offshoring engagement can make on their bottom lines. But many otherwise experienced business movers [...]

Outsourcing