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Recession Job Cuts And The Call Centers
Almost 2.7 million people around the world have been victims of job cuts by the longest-lasting economic crunch in the [...]
Customer Retention Strategies And Call Centers
Well, what does customer retention have to do with call center outsourcing services? Lots! Customer retention happens with good customer [...]
Slumdog Millionaire And Call Centers In India
The movie "Slumdog Millionaire" has really taken the world by storm. From winning 10 Oscar nominations for the Best Picture [...]
Email Support Outsourcing To India
Most companies now realize the importance of Email support outsourcing as these have become an integral part of every [...]
What All Can You Contract To India
If you are having a problem handling your growing business demands and decide to take up a contract route then [...]
Offshore Call Center Saves Money And Time
Offshore call center refers to the practice of hiring an external partner or subcontractor who handles all your business processing [...]
Inbound Call Center A Lifesaver
Inbound call centers are actual lifesavers if you don't believe me then go on and read this. Imagine a scenario [...]
Taking A Call On Call Center Strategy
There is no clear-cut rule as to when a company should ideally explore a call center strategy but there are [...]
To Offshore Or Not To Offshore Is The Big Question
Well, if you have crossed this "Hamletian dilemma" and have decided to go straight ahead to offshoring then India is [...]
The Inbound Call Center For The Art Of Living
Well, the quintessential call center is our good old' inbound call center - where customers literally call in to "say" [...]
Converting Irate Callers Into Admirers
80% of callers to a Call Center are irate. The other 20% call to seek information and can be [...]
A Lowdown On Call Centers In India
For most of the clients sitting far away in the US and UK; call centers in India still represent [...]