Category: Business

Content Strategy

7 Steps To A Great Mobile Content Strategy

We now have more than 7 billion people in the world. More than 5 billion of them have mobile phones. Clearly, mobile phones are here to stay. The increased use of mobile is a great boon to you no matter what your business. You can now connect with consumers anytime anywhere. Taking advantage of this opportunity can boost sales and profits dramatically. But you can only do it if you can engage consumers with the right content on the right device & a perfect content strategy. Savvy marketers understand this challenge. So they provide consumers with engaging content designed specifically […]

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Organizational Relationships

How To Build Organizational Relationships

Employee engagement is the lifeblood of successful Organizational Relationships. If you disagree, these two stats may help convince you: ✓ Research shows that employees with the highest level of commitment perform 20% better than those with an average level of commitment. ✓ Employees with the highest levels of commitment are also 87% less likely to leave the organization. Happy & productive employees also boost customer satisfaction and sales revenue — especially if they work in an inbound call center or provide service desk or technical support or if they are a part of help desk outsourcing service provider. But engagement [...]
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employee productivity

6 Key Trends That Boost Employee Productivity & Engagement

6 Key Trends That Boost Employee Productivity — Do you ask for input when making key decisions? Or do you make them alone? If you make them alone, you may be missing critical input. And that can lead you to make critical call center mistakes. The people most impacted by decisions can often provide powerful insights you can use to make a better, more productive decision. According to a recent survey 40% of the respondents feel mangers consistently fail to ask for input from others when making decisions. This finding may surprise you. But it’s only one of the findings […]

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Customers Speak

Customers Speak 6 Languages, Do You?

Gone are the days when Inbound Call Centers were just about helping customers. Today its about user experience, delighting customers, recurring sales, referrals & a lot more. Customers Speak what they have in mind. Can you afford to publish a toll free number and sit back? You need to be at the right place at the right time. Be available when, where & how the customer desires. You must have all ends covered. Here’s a list of 6 channels of communication that you must open when designing your CRM strategy. Phone Support: Customers speak directly to customer support representatives over […]

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