Category: Business

Organizational Relationships

How To Build Organizational Relationships

Employee engagement is the lifeblood of successful Organizational Relationships. If you disagree, these two stats may help convince you: ✓ Research shows that employees with the highest level of commitment perform 20% better than those with an average level of commitment. ✓ Employees with the highest levels of commitment are also 87% less likely to leave the organization. Happy, productive workers also boost customer satisfaction and sales revenues—especially if they work in an inbound call center or provide help desk or technical support. But engagement hinges on the quality of an employee’s workplace relationships. Put simply, the better the workers’ [...]
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employee productivity

6 Key Trends That Boost Employee Productivity & Engagement

6 Key Trends That Boost Employee Productivity — Do you ask for input when making key decisions? Or do you make them alone? If you make them alone, you may be missing critical input. And that can lead you to make critical call center mistakes. The people most impacted by decisions can often provide powerful insights you can use to make a better, more productive decision. According to a recent survey 40% of the respondents feel mangers consistently fail to ask for input from others when making decisions. This finding may surprise you. But it’s only one of the findings […]

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Customers Speak

Customers Speak 6 Languages, Do You?

Gone are the days when Inbound Call Centers were just about helping customers. Today its about user experience, delighting customers, recurring sales, referrals & a lot more. Customers Speak what they have in mind. Can you afford to publish a toll free number and sit back? You need to be at the right place at the right time. Be available when, where & how the customer desires. You must have all ends covered. Here’s a list of 6 channels of communication that you must open when designing your CRM strategy. Phone Support: Customers speak directly to customer support representatives over […]

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Innovation Culture

The 10 Key Elements Of An Innovation Culture

Apple. Amazon. Google. What’s the secret behind their success? It’s their ability to innovate. These companies are among the most innovative in the world. And, thanks to their innovation culture, they’re also among the world’s most successful. But these are tech companies. They should be great innovators. Right? Innovation drives many tech companies. But it also drives many non-tech companies. Ever hear of Starbucks? How about Whole Foods Market? Or, Cocoa Cola? All are on the Forbes list of 100 of the world’s most innovative companies. Innovation benefits any company. It can benefit yours. Why is innovation so critical? It’s [...]
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